1. Daddy, what date and time do you plan on leaving?
Business Travel
QF, TG
or BA?
What airline are you going to fly?

2. Can I go with you? I like traveling by plane.
Well! I want to fly Thai Airways International on Aug 15, 2007.
Business Travel
Besides Thai Airways, which airlines do you know?

3. BUSINESS TRAVEL
What hotel do you want to stay at when you arrive Phuket? And how long will you stay there?
Well! I expect to stay at the Holiday Inn in Phuket for two nights. Can you help me with the reservation?

4. Why not? I will book it now.
I’m calling from BBC Company and I’d like to reserve a room at your hotel for our sales manager, Mr. Davidson.
Make a Reservation
Could you please make sure that Mr. Davidson has a sea-view room?

5. What else do you want me to do for this business travel?
Well! There are a couple of things I really want them to help me:
Please tell the receptionist to arrange transportation from the airport to the hotel. Also please make sure that the van is not late. Thanks a lot.

6. Good afternoon, this is United Airlines Reservations. May I help you?
Hello, I’m calling from Mutual Materials Company in Vancouver, and I would like to book a flight for my boss. He’ll be traveling to Bangkok, Thailand.
Dialogues

7. And what city will he be departing from?
Vancouver International Airport.
Dialogues

8. That's Vancouver International. When will he be traveling?
On the 29th of September, and returning on October 30th.
Dialogues

9. He usually flies business. Do you have available seats?
Let me check....yes, we have one flight available on each of those dates. Would he like business or economy class?
He usually flies business. Do you have available seats?
Dialogues

10. We have one seat available near the front of the aircraft
We have one seat available near the front of the aircraft. You should book now to hold it.
We will book it. His full name is Tom Davidson, and the company Visa card number is
Dialogues

11. That's ?
Yes, and the expiration is 08/08.
Dialogues

12. And may I have the 3-digit security number on the back of the card?
Yes, it's 533.
Dialogues

13. Thank you for flying United.
Thank you. That's one business class round-trip booking for Bangkok from Vancouver, on the 29th of September, returning October 30th. Here’s your booking number: JDC 5222, We will also fax you a confirmation with the itinerary and booking number.
Dialogues

14. Immunizations and vaccinations
What should I prepare for a business trip?
A precise itinerary
Immunizations and vaccinations
Weather information
Current currency exchange
Preparations
Credit cards & ATM
Emergency phone numbers
Air tickets and Hotel Reservations

15. Do you know what we can see in a business letter?
The return address of the employee’s company
Business Letters
Mail Solutions Company
2614 Mongolia Drive
Seattle Washington, 99163
USA

16. Do you prefer the American or British style?
Formal Business Letters:
Do you prefer the American or British style?
July 11, 2007
11 July, 2007
The Date Line
Informal letters only:
American: 7/11/2007 (month/day/year)
11/7/2007: British (day/month/year)

17. Reference Number Ref: 245 Reference: 245 Ref# 245
Who can tell me what the reference number is?
A reference number is used to refer back to the original letter. When writing back to a company, the sender should include the reference number for the company’s filing purposes.
Reference Number
Ref: 245 Reference: 245 Ref# 245

18. Inside Address Mr. Mark Arlington Mail Room Operator Mail-R-US
An inside address includes the recipient’s name and position, and the company’s name and address.
Inside Address
Mr. Mark Arlington
Mail Room Operator
Mail-R-US
Detroit Michigan, 2343
USA

19. What is a salutation?
It is the formal way to address the person.
Dear + Mrs/Ms/Miss/Mr + Last name:
Salutation
Dear Mr. Arlington:
Madame/Gentlemen:

20. The Letter Content The opening paragraph The body of the letter
What should be written in the body section?
Well! The most important part of the letter is the content. It usually includes the following:
The Letter Content
The opening paragraph
The body of the letter
The closing paragraph

21. Always finish the letter with a formal ending, followed immediately by a comma. There are several ways to do this:
Sincerely Yours,
Regards,
Sincerely,
Best Regards,
Complimentary Close

22. To end a business letter, the sender sign his/her name in the provided space above his/her typed name.
Sincerely Yours,
Christopher
Christopher L. Desmul
Sender's Signature

23. BLOCK MODIFIED BLOCK PERSONAL BUSINESS
How many styles of business letters are there?
BLOCK
MODIFIED BLOCK
PERSONAL BUSINESS
The Three Styles
See your book on pages for details.

24. Enquiry Letters Do you know when we need an enquiry letter?
It is written when we need information about anything in business.
Enquiry Letters
Can you be more specific?

25. Well! You may send them an enquiry letter for more information on formal price quotes on certain products or services.
Free samples
Enquiry Letters
Delivery times & methods
Products available in stock

26. The letter comprises at least two paragraphs as follows:
The Letter Fomat
The first paragraph includes what the customer asks the company to do—please send a price list of new Toyota sedans.

27. The letter comprises two paragraphs as follows:
The second paragraph is optional. It may include the following expressions:
Thank you for your prompt reply.
We are urgently look forward to your reply.
Thank you for your time. We will look forward to your reply.
The Letter Fomat

28. Reply to an Enquiry Letter
There are two ways to reply an enquiry letter.
Accepting the request
Denying the request
Reply to an Enquiry Letter

29. First, expressing appreciation for the enquiry.
Accepting the request: The product or service required is available. Then the company replies by:
First, expressing appreciation for the enquiry.
Second, assuring the customer that the product or service is available.
Third, Stating the conditions about any payment terms and discounts.

30. First, expressing appreciation for the enquiry.
Denying the request: The product or service required is not available. Then the company replies by:
First, expressing appreciation for the enquiry.
Second, apologizing and giving an explanation why the required product is not available.
Third, suggesting other alternatives such as ask the customer to wait.

31. Mr. Christopher L. Desmul 352 Brit Road
Global Travel
2654 Campus Road
Pullman Washington
USA
Tel: (206)
Fax: (206)
Mr. Christopher L. Desmul 352 Brit Road
Leeds
England
10th July 2007
Dear Mr. Desmul:

32. Thank you for your letter of inquiry dated July 4th.
10th July 2007
Dear Mr. Desmul:
Thank you for your letter of inquiry dated July 4th.
We do have the catalog you asked about. In this mailing, we are happy to send you our catalog of Palouse Country Expeditions. You have plenty of time to make the reservation, because April is the low season for traveling on these expeditions.

33. There is no charge for the either the catalog or for sending it
There is no charge for the either the catalog or for sending it. If you need to order the catalog in larger quantity, please be advised that the price is 10 US Dollars per 100 pieces, and sending by EMS would be approximately 15 US Dollars. Please let us know if you have any further questions about the tour or the catalog.
Please let us know if you have any further questions about the tour of the catalog.
Yours Truly,
Bonnie Burkett
Travel Agent