2. DCSS SDU Transition Project DCSS STATE DISBURSEMENT UNIT (SDU) TRANSITION PROJECT CHERYL MELLO, Project Manager, CCSAS Migration Projects ANA VEGA, Manager, Financial Data Exceptions Unit

3. OVERVIEW  Current Service Provider (SP) - Bank of America contract expires in December 2011  Affiliated Computer Services (ACS) State and Local Solutions, Inc. was awarded the new contract effective April 1, 2011.  ACS will be the new SP effective December 5, 2011, with Wells Fargo Bank as the Banking Partner. DCSS SDU Transition Project 3

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5. SDU Transition Project (SDUTP) - Project Timeline DCSS SDU Transition Project 5

6. SDU TRANSITION PROJECT COMMUNICATION  Kathy Sokolik: LCSA Liaison for the project  DCSS Project Director: updates at Statewide LCSA Directors’ Meetings  LCSA Financial and Case Data Management Forums  LCSA SDU Transition Newsletter  DCSS News & Views Newsletter  DCSS California Central: SDU Transition Project Site DCSS SDU Transition Project 6

7. WHAT WILL NOT CHANGE:  Direct Deposit: Custodial Parents  Child Support Enforcement (CSE) System maintains all banking information for direct deposits  EFT Collections: EFT Remitters  DCSS will continue using the Bank of America bank account that receives all EFT collections 7

8. DCSS SDU Transition Project WHAT WILL NOT CHANGE (Continued): Post Office Boxes: PO Box NamePO Box Number ACS Assumes Responsibility starting… OutreachPO Box 981326 October 2011 DD/EPC ApplicationsPO Box 989064 November 2011 Non IV-D FormsPO Box 980218 November 2011 SDU Payments - CollectionsPO Box 989067 December 2011 NSF Recoupment (IFR) ReceiptsPO Box 980220 December 2011 Returned DisbursementPO Box 989063 December 2011 CP Receivable (CPR) ReceiptsPO Box 980670 December 2011 Child Support Recovery (FTF - FTB Full Recovery) ReceiptsPO Box 989069 December 2011 8

9. Three Phone Lines to be transitioned:  SDU Fax Line: 888-587-5471  SDU LCSA Help Desk: 888-556-2702  SDU Employer Help Desk: 866-380-0368 SDU Website URL:  www.casdu.com remains the same, with an updated look www.casdu.com WHAT WILL NOT CHANGE (Continued): DCSS SDU Transition Project 9

10. Image Cash Letters (ICL)  The SP currently prepares checks for manual deposit with the Centralized Treasury System (CTS) Banks. The checks are couriered to the banks for deposit.  ACS will utilize Image Cash Letter processing and electronically transmit check images and associated data to each of the CTS Banks. WHAT WILL CHANGE: 10

11. DCSS SDU Transition Project WHAT WILL CHANGE (Continued): EPC Cards  Cardholders are currently scheduled to begin receiving new Wells Fargo MasterCard cards on 11/10/11 (staggered mailing)  Bank of America Visa Cards will continue to accept money through the month of December 11

12. WHAT WILL CHANGE (Continued): DCSS SDU Transition Project  One-time Future Dated Collections  ACS website will accept one-time future dated payments  ACS IVR to accept after transition 12

13. DCSS SDU Transition Project “ 1010” Telephone Number going away  The 1010 number is the current SP’s direct SDU Help Desk line  December 1, 2011: eliminating 1010 phone number  A message will advise callers of the ECSS IVR number until December 31, 2011: (866) 901-3212 WHAT WILL CHANGE (Continued): 13

14. DCSS SDU Transition Project WHAT WILL CHANGE (Continued): DCSS ECSS IVR Phone Tree  An upfront prompt in the ECSS IVR will provide a single customer option for callers who need to contact the SDU  A routing point in the ECSS Softphone is being added to allow agents to transfer callers directly to the SDU IVR 14

15. DCSS SDU Transition Project Imaging & Folders  County correspondence received at the current SP will now be imaged and available on-line through the KidStar application  Exceptions: subset of original legal documents will continue to be forwarded to the LCSAs (i.e. death and birth certificates) WHAT WILL CHANGE (Continued): 15

16. DCSS SDU Transition Project Check Template  Removal of payment source on checks  New look with Wells Fargo as the banking partner WHAT WILL CHANGE (Continued): 16

17. DCSS SDU Transition Project Collections & Disbursement Engine  The two engines (CE and DE) will now be replaced with one system entitled, “KidStar”  Current Functionality  New functionality WHAT WILL CHANGE (Continued): 17

18. DCSS SDU Transition Project CONVERSION DATA Collection and Disbursement data and images will be converted into the KidStar system.  Collections:  Data  Images  Disbursements:  Data  Images 18

19. DCSS SDU Transition Project WEBSITE AND IVR RE-ENROLLMENT  Employers and NCPs who utilize the Web and IVR to submit collections will need to re-enroll before December 5, 2011 to continue making electronic payments  Temporary website will be available to re-enroll effective October 3, 2011: https://www.childsup.ca.gov/SDUOutreach https://www.childsup.ca.gov/SDUOutreach 19

20. DCSS SDU Transition Project IN-PROCESS TRANSACTIONS All in-process transactions will be coordinated by DCSS Business Solutions. These transactions include:  Foreign Currency conversion initiated by Bank of America  Stop Payments on Bank of America checks  SDU Suspense  Stale-dated checks from Bank of America 20

21. DCSS SDU Transition Project TRAINING SCHEDULE Training for Trainers (T4T) Regional Training for LCSAs  3 sessions in Sacramento (10/25, 10/26, 11/15)  1 session in Shasta (10/27)  2 sessions in Alameda (11/9, 11/10)  1 session in Fresno (11/8)  2 sessions in Los Angeles (11/1, 11/2)  1 session in Riverside (11/3) 21

22. DCSS SDU Transition Project OUTREACH TIMEFRAMES  EPC Outreach Time Line  60 days before Go Live: Postcard–”Change is Coming”  November 4, 2011: Flyer– “Card is in the Mail”  November 10, 2011: Cards issued to cardholders  Remitter Outreach Time Line  60 days before Go Live– Postcard mailing  15 days before Go Live: NCP/Employer letters 22

23. DCSS SDU Transition Project CUTOVER ACTIVITIES  Planning is underway to identify and plan a comprehensive schedule for all activities to support cutover weekend.  Cutover activities are scheduled from November 26 – December 6, 2011 23

24. DCSS SDU Transition Project  https://www.casdu.com - Bank of America SDU website. DCSS will resume ownership of this domain name during cutover and will redirect to: https://www.childsup.ca.gov/sdu https://www.casdu.com https://www.childsup.ca.gov/sdu  https://www.childsup.ca.gov/SDUOutreach - DCSS public website page which will contain ACS website, Release 1 – October 3, 2011 https://www.childsup.ca.gov/SDUOutreach  https://www.childsup.ca.gov/sdu - DCSS public website page which will contain ACS website, Release 2 – December 5, 2011 https://www.childsup.ca.gov/sdu Website Information: 24

25. DCSS SDU Transition Project QUESTIONS & ANSWERS

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