1. New Clicks South Africa Errol Gray

2. New Clicks South Africa Revitalisation of Clicks Profitability of PM&A Turnaround of Discom Supply chain & efficiency of stock management Integrated healthcare offering Established Discom African beauty & haircare offering Revitalised Lifestyle category High sales growth, low stock levels Variety of multi-ownership models & formats Today’s Focus Tomorrow’s Vision

3. Clicks - Snapshot Feb 2003Feb 2002 SalesR’0001 522 3931 354 224 Sales growth%12.412.8 Comparable store sales growth%8.66.1 Operating profit before interest & after allocation of net costs of support structures R’000139 294140 131 Number of stores Company owned Franchised 253 14 238 13 Number of full-time permanent employees3 4002 697 Trading aream²138 960132 124 Net increase in trading area for the period%5.24.9 Weighted annual sales per m²R20 45019 133

4. Clicks HIGHLIGHTS Health & Beauty continue to do well Positive impact of new leadership ClubCard loyalty programme generating results Datamining initiatives CHALLENGES Revitalisation of brand & stores Focus on Lifestyle category Lifting staff morale Operational efficiencies Customer service Increase size of ClubCard basket Integration of healthcare

5. Clicks KEY ACTION PLANS Store refurbishment You pay less at Clicks - used with other value propositions Overhaul & repositioning lifestyle Restructure operations & upgrade capability Preparing to integrate healthcare Improving value proposition Stock availability Leveraging ClubCard database Injecting spirit into the team

6. Healthcare HIGHLIGHTS PM&A – more effective & efficient Turnover of UPD maintained UPD allows group to buy at better prices Interface between Clicks, UPD, PM&A & Link clearer & stronger Opportunity made available for pharmacies to buy at Clicks prices Success of Intercare pilot CHALLENGES Further improvement of PM&A performance Integration of pharmacy systems Integration of distribution systems Adding value to franchisees

7. Healthcare KEY ACTION PLANS Integration of IT platform Buying compliance systems Focused implementation team Preparing for legislation Building on turnaround in PM&A

8. Discom - Snapshot Feb 2003Feb 2002 SalesR’000391 732368 063 Sales growth%6.412.1 Comparable store sales growth%9.54.0 Operating profit/(loss) before interest & after allocation of net costs of support structures R’000(2 214)(13 447) Number of stores Company owned Franchised 178 2 193 7 Number of full-time permanent employees1 2321 362 Trading aream²49 33952 800 Net increase/(decrease) in trading area%(6.6)2.3 Weighted annual sales per m²R14 82113 012

9. Discom HIGHLIGHTS Improvement in efficiencies & cutting of costs Turned-on team Success of hair salon pilot CHALLENGES Big steps in repositioning of African beauty brand Need to improve basket size Need to improve sales & margin Sales in Lifestyle category

10. Discom KEY ACTION PLANS Move into malls Additional professional haircare opportunities Focused Lifestyle buyers

11. Music Division - Snapshot Feb 2003Feb 2002 SalesR’000268 041242 278 Sales growth%10.626.6 Comparable store sales growth%8.913.4 Operating profit before interest & after allocation of net costs of support structures R’00018 62515 532 Number of company owned stores137 Number of full-time permanent employees558506 Trading aream²17 18516 310 Net increase in trading area for the period%5.48.6 Weighted annual sales per m²R29 11527 729

12. Music Division HIGHLIGHTS Strong local music industry Increasing market share Supplier partnering CHALLENGES Drive to improve on last year Impact of worldwide music trends KEY ACTION PLANS Strong promotional programme Broaden focus into entertainment

13. The Body Shop - Snapshot Feb 2003Feb 2002 SalesR’00024 90312 056 Sales growth%106.6n/a Operating profit before interest & after allocation of net costs of support structures R’0003 3571 004 Number of company owned stores135 Number of full-time permanent employees6330 Trading aream²802227 Net increase in trading area for the period%253.0n/a

14. The Body Shop HIGHLIGHTS Successful niche market format Introduction of new Colour range CHALLENGES Maturity of brand worldwide KEY ACTION PLANS Continued rollout of stores

15. Shared Services HIGHLIGHTS Stock turn improvements continuing Restructuring categories starting to have impact Financial services restructure on track CHALLENGES Optimisation of supply chain efficiencies in stores Reducing costs and continuing to add value KEY ACTION PLANS Implementation of ERP system Implementation of merchandise planning system

16. New Clicks South Africa Stock Brands Profitability Healthcare Lifestyle African beauty & haircare Today’s Focus Tomorrow’s Vision