1. Highly Recommended Unit Fourteen: Dealing With Complaints

2. Test Yourself 3-4 Prepared Knew Took Left Filled ordered

3. Language Study 4 Tell, told, told Go, went, gone Speak, spoke, spoken Meet, met, met Write, wrote, written Pay, paid, paid Eat, ate, eaten

4. Listening: I’ll look into it for you Problem: 2. room isn’t ready 3. noise from room next door 4. fish undercooked 5. table too small 6. dirty fork Action: 2. send up someone from housekeeping 3. look into it 4. talk to the chef bring another 5. change table 6. get a clean one