1. UKOLN is supported by: Metrics and Social Web Services: Quantitative Evidence for their Use & Impact Breakout Groups Brian Kelly UKOLN University of Bath Bath, UK http://www.ukoln.ac.uk/web-focus/events/workshops/eim-2011-07/ This work is licensed under a Attribution-NonCommercial- ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording this talk, taking photos, discussing the talk using Twitter, blogs, etc. is permitted but please try to minimise distractions to others. Acceptable Use Policy Recording this talk, taking photos, discussing the talk using Twitter, blogs, etc. is permitted but please try to minimise distractions to others. Twitter: #ukolneim Blog:Twitter: http://ukwebfocus.wordpress.com/ @briankelly

2. Breakout Group 1 Sharing Experiences What approaches to gathering metrics are you taking & in what areas (e.g. research; T&L; marketing; projects; …)? How are the metrics being used? What difficulties and problems have you encountered? If resources wasn’t a problem what would you like to do differently? 2 Appoint a reporter who will report back. Note due to large numbers, there isn’t much free time 12.20-12.30 11.40-12.20

3. Breakout Group 2 Planning for the Future What new approaches do you envisage? How will you address the difficulties and problems (including resourcing issues)? Is your preferred solution for your area(s):  Use of commercial social media analytic tools  Use of external social media consultants  Development of in-house solutions  Development of solutions for the HE sector 3 Appoint a reporter who will report back. Note due to large numbers, there isn’t much free time 15.15-15.30 14.10-15.00

4. 4 Questions Any questions or comments?