1. HPV-20 Models Copyright 2006 VeriFone, Inc. All rights reserved. No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted in any form or by any means, without the prior written consent of VeriFone, Inc. VeriFone, Inc. is a registered trademark of VeriFone, Inc. All other brand names and trademarks appearing in this documentation are the property of their respective owners.

2. In 2001, VeriFone introduced the HPV-20. This device interfaces with our petroleum POS terminals. Since 2001, the HPV-20 device has undergone some changes to keep up with technology. These changes include new hardware as well as new software. HPV-20 Models Introduction

3. Objectives In this module you will learn: How to identify each model. The hardware for each model. The software for each model. Suggested reading. HPV-20 Models

4. There have been three generations of the HPV- 20. The first generation was a Hewlett-Packard e-PC. On the left is a picture of the e-PC. How to identify the e-PC HPV-20 Models

5. Starting in 2002, VeriFone started distribution of the Dell PC. The Dell GX-60 was the second generation of the HPV-20. On the left is a picture of the Dell GX-60. How to identify the GX-60 HPV-20 Models

6. Starting in 2006, VeriFone started manufacturing the V950. On the left is a picture of the V950. How to identify the V950 HPV-20 Models

7. This picture illustrates the comports and connections on the back of the Hewlett- Packard e-PC. Things to remember about the e-PC: 1. There is only one 9-pin serial connection. 2. For diagnostics you will use a USB to Serial converter. 3. There is no internal modem. Hardware on the e-PC 9-pin serial port USB ports HPV-20 Models

8. VeriFone stopped manufacturing e-PC/HPV-20’s in 2002. The warranty for the e-PC’s hardware was for one year. Should the hardware fail or need to be replaced on an e-PC the entire HPV-20 will need to be replaced. VeriFone supports the e-PC should a location need assistance provided they have purchased PSP. Hardware on the e-PC HPV-20 Models

9. This picture illustrates the comports and connections on the back of the Dell GX-60. Things to remember about this model: 1. There are two 9-pin serial connections. 2. There is an internal modem. Hardware on the GX-60 Two 9-pin serial ports Internal modem HPV-20 Models

10. The warranty for the Dell GX-60 hardware is for one year. As a VASC technician, should the hardware fail or need to be replaced on a Dell GX-60, you should follow the same procedure as any VeriFone repair. Obtain an MRA# and ship the entire device to the VeriFone repair center located in Louisville, Kentucky. VeriFone supports the Dell GX-60 should a location need assistance providing they have purchased PSP. Hardware on the GX-60 HPV-20 Models

11. This picture illustrates the comports and connections on the back of the V950. Things to remember about this model: 1. There are four 9-pin serial connections – the two illustrated to the left are the connections you will use. 2. There is an internal modem. 3. The V950 has the same functionality as the e-PC and GX-60. Hardware on the V950 Two 9-pin serial ports to be used by VASC technician Internal modem HPV-20 Models

12. The warranty for the V950 hardware is for one year. As a VASC technician, should the hardware fail or need to be replaced on the V950, you should follow the same procedure as any VeriFone repair. Obtain an MRA# and ship the entire device to the VeriFone repair center located in Louisville, Kentucky. VeriFone supports the V950 should a location need assistance providing they have purchased PSP. Hardware on the V950 HPV-20 Models

13. The e-PC and GX-60 both run using Windows 2000. The V950 uses Windows XP. There is specific proprietary software that is pre- loaded on the HPV-20. Software for the HPV-20 Windows 2000 Windows XP HPV-20 Models

14. Although the proprietary software is pre-loaded on the HPV-20, as a VASC technician you should be aware the software needed is dependant on: 1. The type or model of HPV-20, and 2. The software application to be installed on the POS terminal(s). If the incorrect software is downloaded on the HPV-20 the system will not work properly. Software is pre-loaded, however, there are cases where you may need to re-image the HPV-20. Software for the HPV-20 is available on the VeriFone premier portal, should it be necessary to re-image. Software for the HPV-20 Windows 2000 Windows XP HPV-20 Models

15. Dell manufactured two different types of internal modems for the GX-60. Should you need to re-image a Dell HPV-20 it will be critical for you to determine the type of modem. The software to be used/re-imaged is based on the type of modem. The illustrations on the left show the back of the GX- 60’s indicating the two different types of modems. NOTE: If the incorrect software is re-imaged on the Dell HPV-20 the device will not work properly. Software on the GX-60 Older Version Newer Version HPV-20 Models

16. Review Now that you have an understanding of the different types of HPV-20’s, the hardware, and the software, let’s review. HPV-20 Models

17. Review Looking at the pictures to the left, which unit is the e-PC? HPV-20 Models

18. Review If you selected this picture you are correct! HPV-20 Models

19. Review Looking at the pictures to the left, which unit is the V950? HPV-20 Models

20. Review If you selected this picture you are correct! HPV-20 Models

21. Review True or False: There have been three generations of the HPV-20. The first generation was a Dell GX-60. HPV-20 Models

22. Review If you answered FALSE, you are correct! The Dell GX-60 was the second generation of the HPV-20. HPV-20 Models

23. Review True or False: There is only one 9-pin serial connection on the V950. HPV-20 Models

24. Review If you answered FALSE, you are correct! There are four 9-pin serial connections on the V950 – two will be used by the VASC technician. Two 9-pin serial ports Internal modem HPV-20 Models

25. Review True or False: There is no internal modem on the e-PC. HPV-20 Models

26. Review If you answered TRUE, you are correct! 9-pin serial port USB ports HPV-20 Models

27. Review True or False: As a VASC technician, should the hardware fail or need to be replaced on a Dell GX-60, you should follow the same procedure as any VeriFone repair. HPV-20 Models

28. Review If you answered TRUE, you are correct! HPV-20 Models

29. Review True or False: The V950 has the same functionality as the e-PC and GX-60. HPV-20 Models

30. Review If you answered TRUE, you are correct! HPV-20 Models

31. Review True or False: The e-PC and GX-60 both run using Windows 2000. HPV-20 Models

32. Review If you answered TRUE, you are correct! Windows 2000 HPV-20 Models

33. Review True or False: There is specific proprietary software pre-loaded on the HPV-20. The software is dependant on the model of HPV-20. HPV-20 Models

34. Review If you answered TRUE, you are correct! HPV-20 Models

35. Review True or False: Dell manufactured two different types of internal modems for the GX-60. Should the Dell HPV-20 need to be re-imaged, it will be important for you to obtain the correct software based on the type of internal modem. HPV-20 Models

36. Review If you answered TRUE, you are correct! Older Version Newer Version HPV-20 Models

37. Review True or False: The warranty on the hardware for the all HPV-20 models is for one year. HPV-20 Models

38. Review If you answered TRUE, you are correct! HPV-20 Models

39. Review True or False: VeriFone has not distributed the e-PC since 2002, therefore we only support the GX-60 and V950 should a location need assistance providing they have purchased PSP. HPV-20 Models

40. Review If you answered FALSE, you are correct! VeriFone supports all models of the HPV-20 providing the location has purchased PSP. HPV-20 Models

41. Review True or False: The software on the HPV-20 is dependant on the software application to be installed on the POS terminal(s). HPV-20 Models

42. Review If you answered TRUE, you are correct! HPV-20 Models

43. Review True or False: As a VASC technician you will be able to download the appropriate HPV-20 software on VeriFone’s premier portal. HPV-20 Models

44. Review If you answered TRUE, you are correct! The HPV-20 is pre-loaded with the appropriate software. However, if the device should need to be re-imaged the software is available on the VeriFone premier portal. HPV-20 Models

45. Suggested Reading To review the concepts presented in this training module we recommend referring to the following documents: HP – HPV-20 Installation Guide Dell – HPV-20 Installation Guide V950 Installation Guide The above documents are available in the most current VASC Service Manual. The VASC Service Manual is located on VeriFone’s premier portal in two easy-to-use formats. One format is in a WinZip folder, which can be downloaded. Or it can be viewed online by accessing the LEARN section and clicking on the Petro Training Information link. HPV-20 Models

46. Suggested Reading To review the concepts presented in this training module we recommend referring to the following documents: HP – HPV-20 Installation Guide Dell – HPV-20 Installation Guide V950 Installation Guide The above documents are available in the most current VASC Service Manual. The VASC Service Manual is located on VeriFone’s premier portal in two easy-to-use formats. One format is in a WinZip folder, which can be downloaded. Or it can be viewed online by accessing the LEARN section and clicking on the Petro Training Information link. HPV-20 Models