1. Other Forms of Technical Writing LETTERS

2. 2 SPECIFIC GUIDELINES

3. 3 III. SPECIFIC GUIDELINES TYPES of Letters: 1) Positive 2) Negative 3) Neutral 4) Sales

4. 4 III. SPECIFIC GUIDELINES 3) NEUTRAL LETTERS: Be absolutely clear about your inquiry or response Examples – requesting information inviting reader to an event responding to an invitation or routine request placing orders providing transmittal letter for a fax transmission sending solicited or unsolicited items through the mail

5. 5 III. SPECIFIC GUIDELINES 3) NEUTRAL LETTERS: ABC Abstract – bridge between this letter & previous communication clear statement of purpose  response  request  invitation

6. 6 III. SPECIFIC GUIDELINES 3) NEUTRAL LETTERS: ABC Body – details that support the Purpose Statement description of items requested or sent requirements related to invitation

7. 7 III. SPECIFIC GUIDELINES 3) NEUTRAL LETTERS: ABC Conclusion – statement of appreciation description of actions that should happen next

8. 8 SUMMARY

9. 9 IV. SUMMARY Make wise use of ATTACHMENTS place details in attachments keep particulars, specifics out of these brief communiqués Complete READER ANALYSIS address their needs write to their technical skill levels follow the Rule of “Firsts & Lasts”

10. 10 IV. SUMMARY Follow the ABC Format Abstract Body Conclusion Plus the 3 C’s Strategy of Persuasion Capture Convince Control

11. 11 IV. SUMMARY Have a clear PURPOSE & ORGANIZATION Purpose Statements ABC & #3 C’s Planning Forms Astutely employ PAGE DESIGN elements Headings Lists