2. Agenda for Today’s Call: Who we are and what is NEW: Process Peak + FranConnect Back to the Basics: Evolution, Poor Experience, and what’s the big deal? Reputation Builder: Exploring Your New Tools Best Practices: Asking for Reviews Training Tips: Set Your Staff Up for Success Leveraging Happy Customers: Past, Present, Future Reputation Management: What you can EXPECT What came with your Services: Dashboard 24 X 7, Webinars, templates Questions: Just in Case We Missed Something

3. Who We Are & What Is New?

5. Back to the Basics: Evolution

6. Back to the Basics: Customer Service

9. Online Reviews: What’s the big deal?

13. Best Practices: Asking for Reviews

14. Training Tips: Setting your staff up for Success

15. Best Practices: Asking for Reviews

19. Contents Of Your Reputation Builder Package

21. Contents Of Your Reputation Builder Package (Cont’d)

22. Contents Of Your Reputation Builder Package: Resource Center

23. Contents Of Your Reputation Builder Package: Webinars WEBINARSKickoffValue Budget Blinds/Tailored LivingTuesday at 10 AMTuesday at 2 PM Thursday at 11 AMFriday at 10 AM Specialty Seminars Wednesday at 2 PM 1 st WednesdaySocial Media (G+/FB) 2 nd WednesdayShowcasing (Houzz/Pinterest) 3 rd WednesdayAdvertising (FB/Yelp) 4 th WednesdayDIY – Content strategies Staff/Customer Service TrainingEvery 2 nd Wednesday at 3:00

24. thank you! We know your time is valuable, and we appreciate you spending some with us. If you need to reach us please e-mail us at localbooster@processpeak.com www.processpeak.com