1. Track D Developing Effective Safety Culture Doug Shoop November 30, 2007

2. ISM as the Foundation Management Leadership and Effective Communications Worker Involvement and Ownership Implementing HPI tools in key processes Dealing with External Pressures and Guarding against Complacency Developing Effective Safety Culture - Key Areas of Future Focus -

3. FunctionsPrinciplesHPIVPP Integrated Safety Management Committed Leadership Empowered Workers Shared Desire For Excellence Safety Culture Figure adopted from: Jim Collins, Good to Great; HarperCollins Publishers, NY; 2001. Buildup Breakthrough HEDGEHOG CONCEPT: Safety is on the critical path to mission.

4. - On the Road to GREAT - Apply HPI ISMS provides the necessary foundation Use HPI early in Work Planning Process –Evaluate Critical Steps –Identify Error Precursors Use Behavior Observations & Feedback Use HPI during Critiques & Accident Investigations to Identify Latent Organizational Weaknesses Apply Culpability Matrix & Develop Just Culture

5. - On the Road to GREAT - Provide Committed Leadership Provide Clear Expectations (Language Counts) Actions Speak Louder Than Words Develop Trust and Respect Look for System Solutions Ensure Management Time in the Plant/Field Balance Priorities (Production and Safety) –Ensure Middle Management Understands Provide Continuity of Leadership

6. - On the Road to GREAT - Empower Workers The VPP provides an excellent approach Develop TRUE Partnerships with Workers Empower Workers to become Leaders and Safety Owners Develop Safe People not Safe Workers Reward Desired Behavior