1. Template v5 October 12, 2012 1 Copyright © 2012. Infor. All Rights Reserved. www.infor.com 1 EPAK Enterprise Performance Accelerator Kit

2. Template v5 October 12, 2012 2 Copyright © 2012. Infor. All Rights Reserved. www.infor.com Over 1 Million People Use EPAK Copyright © 2010 Infor. All rights reserved.2

3. Template v5 October 12, 2012 3 Copyright © 2012. Infor. All Rights Reserved. www.infor.com  Need for documentation  Overcoming the barrier  What is EPAK  EPAK Demonstration Agenda.3

4. Template v5 October 12, 2012 4 Copyright © 2012. Infor. All Rights Reserved. www.infor.com User Adoption & Competency “The #1 reason for failed implementations” Source: AMR Research, 2005

5. Template v5 October 12, 2012 5 Copyright © 2012. Infor. All Rights Reserved. www.infor.com User Adoption & Competency “The #1 reason for failed implementations” Source: AMR Research, 2005 “87% of learning is lost within one month of the training” Source: Huthwaite study published in American Society for Training & Development Journal

6. Template v5 October 12, 2012 6 Copyright © 2012. Infor. All Rights Reserved. www.infor.com User Adoption & Competency “The #1 reason for failed implementations” Source: AMR Research, 2005 “87% of learning is lost within one month of the training” Source: Huthwaite study published in American Society for Training & Development Journal

7. Template v5 October 12, 2012 7 Copyright © 2012. Infor. All Rights Reserved. www.infor.com EPAK – Application Success 7 Achieve Application SuccessEffectiveUnderstandingCommunication End User Support

8. Template v5 October 12, 2012 8 Copyright © 2012. Infor. All Rights Reserved. www.infor.com Documentation Barrier Copyright © 2011 Infor. All rights reserved.8 Web Based Training On-line help Student Manuals Job Aids Traditional Tools Number of procedures (assumes average complexity) 100 Procedures Number of steps to complete procedure (assumes avg complexity) 20 Number of days to create procedures with 1 full-time employee (includes, development, QA and editing) 4.5 days per Procedure = 450 days

9. Template v5 October 12, 2012 9 Copyright © 2012. Infor. All Rights Reserved. www.infor.com EPAK Bridges the Barrier Copyright © 2011 Infor. All rights reserved.9 Traditional ToolsEPAK Developer Number of procedures (assumes average complexity) 100 Procedures Number of steps to complete procedure (assumes avg complexity) 20 Number of days to create procedures with 1 full-time employee (includes, development, QA and editing) 4.5 days per Procedure = 450 days.75 day per procedure=75 days Web Based Training On-line help Student Manuals Job Aids

10. Template v5 October 12, 2012 10 Copyright © 2012. Infor. All Rights Reserved. www.infor.com EPAK is...10  A desktop application  Simple to use  Documents business processes 10 - 30 times faster  Is a complete documentation solution  14 outputs – application lifecycle  Consistent documentation across all outputs Overcomes the barrier to creating documentation Allows you to reap the benefits of documentation

11. Template v5 October 12, 2012 11 Copyright © 2012. Infor. All Rights Reserved. www.infor.com EPAK Demo Copyright © 2011 Infor. All rights reserved.11 DEMO

12. Template v5 October 12, 2012 12 Copyright © 2012. Infor. All Rights Reserved. www.infor.com Mitigates Project Risk and Increase Success Copyright © 2011 Infor. All rights reserved.12  Better understanding  Better communication  Better extended team coordination  Consistent documentation  Support users  Effective end user training  Validate user readiness  Post go live support Reduced Project Risk Increased Project Success