1. Site Visit Opening Meeting

2. Washington State Quality Award Council2 WSQA MISSION Make Washington State a better place to live, learn, and work by helping organizations achieve superior results through the use of the Baldrige Criteria for Performance Excellence.

3. Washington State Quality Award Council3 Site Visit Overview Congratulations to Applicant Team Introductions Team Organization Team Conduct On-Site On-Site Schedule Schedule Changes Exit Briefing Time

4. Washington State Quality Award Council4 Process Review Team Selection: 5-7 Examiners Mixture of in and out of sector Extensive Training Work under mentorship of the Panel of Examiner and Process Development (PEPD) Judges Panel: Selection of Site Visit participants Award level determination

5. Washington State Quality Award Council5 Teams do the Assessments

6. Washington State Quality Award Council6 Site Visit Selected by Panel of Judges Based on Application Clarify all OFI’s Verify significant strengths Techniques –Individual Interviews –Group Interviews –Observations –Walk Around Questions –Documentation Review

7. Washington State Quality Award Council7 Will Not Occur Do not meet with vendors or suppliers Do not meet with customers Not an audit

8. Washington State Quality Award Council8 Schedule Day 1- Planning occurred yesterday Day 2- On Site, evening review Day 3- On Site, evening review Day 4-On Site, evening review Day 5-6- Off site review

9. Washington State Quality Award Council9 Feedback Report Purpose Direct relation to the application submitted and Site Visit findings Direct reflection of the scoring band Based on Criteria questions

10. Washington State Quality Award Council10 Thank you WSQA 360-697-2444 wsqa@wsqa.net www.wsqa.net