1. Chairman, RBNQA Award Committee, IMC Managing Director, Qimpro
IMC RBNQA
Examination Process Overview
Suresh Lulla
Chairman, RBNQA Award Committee, IMC
Managing Director, Qimpro
October 2002

2. Suresh Lulla, Chairman, IMC RBNQA Committee
IMC RBNQA Overview
Participating organizations are discovering that writing an RBNQA application is a marvelous self-assessment benchmark process. In addition, submitting an application is a terrific and relatively inexpensive way to gain valuable feedback that would cost several lakh rupees from a consulting firm.
Suresh Lulla, Chairman, IMC RBNQA Committee
October 2002

3. IMC RBNQA Overview Established by IMC RBNQA Trust in 1994
Criteria and process based on the MBNQA
Completed 5 successful cycles
Over 20 leading companies apply each year
Over 100 trained examiners
Qimpro is the exclusive training partner for IMC RBNQA.
October 2002

4. IMC RBNQA Purpose
Promote quality awareness and practices in Indian business
Recognize quality achievements of Indian companies
Publicize successful quality strategies and programmes.
October 2002

5. IMC RBNQA Model October 2002 www.qimpro.com L E A D R S H I P 100 1 BU N T
400 7
October 2002

6. IMC RBNQA Criteria
Can be used for self-assessment of quality improvement efforts
Provide guidance on how superior organizations are changing their cultures to achieve eminence
Provide guidelines for submitting an application for the IMC RBNQA contest
7 Criteria and 22 Criterion Parts and 229 Areas
Based on MBNQA.
October 2002

7. IMC RBNQA Overview Organization of the Award Program Manufacturing
Service
Small business
Award Ceremony
Making Quality Happen conference.
October 2002

8. Key Players IMC Quality Cell RBNQA Trust RBNQA Committee
Panel of Judges
Process Improvement Group
Board of Examiners
Award Recipients
IMC Quality Cell.
October 2002

9. Evaluation Process Application submission Allocation of examiners
Individual review
Consensus review
Site visit review
Selection of recommended awardees
Feedback system
Award announcement.
October 2002

10. Allocation of Examiners
Team composition
Senior Examiner and Facilitator
Previous performance
Qualification CEQM/CSEQM
Functional knowledge of applicant’s business
Number of applications per Examiner
Conflict of interest.
October 2002

11. Individual Review Study application Develop comments Score
Submit for collation
Develop scorebook
Upto 40 hours required
Completed in August – September.
October 2002

12. Consensus Review Lead by Senior Examiner Facilitator present
Study collated scorebook
Discuss comments
Decide scoring range
Prepare consensus scorebook
Upto 2 meetings
Completed in October.
October 2002

13. Site Visit Review RBNQA Committee Team composition Inform applicant
Site visit issues
Code of conduct
Formal opening and closing meeting
Complete site visit record
Completed in November.
October 2002

14. Selection of Awardees RBNQA Committee Panel of Judges
Recommendation to RBNQA Trust.
October 2002

15. Feedback System Every applicant receives feedback report
Includes strengths and areas for improvement
Not prescriptive
Includes scoring range.
October 2002

16. Code of Conduct Detailed guidelines – Dos and Don’ts NO gifts
NO employment/assignment upto one/two years
NO sharing of personal observations.
October 2002

17. Qimpro’s Role Develop/review criteria Conduct workshops
Understand the requirements
Examiner training
Refresher for examiners
Self assessment for applicants
Calibration with IQMM.
October 2002

18. Thank You www.qimpro.com standards@qimpro.com October 2002