1. Performance Measurements categories of supply chain Supply chain performance can be viewed on many parameters. Some of them are Time on-time deliveries/receipts order cycle time response time Forecasting/planning cycletime

2. Quality Processing accuracy Perfect order fulfillment 1- complete order 2- accurate product selection 3- Damage free 4-Accurate invoice

3. Cost Cash to Cash cycle time Total Delivery cost 1- cost of goods 2- Transportation costs 3- Inventory carrying costs 4- Material inventory cost Cost of excess capacity Cost of capacity shortfall

4. SCOR MODEL The Supply Chain Operations Reference (SCOR) model was developed by Pittigilo, Rabin, Todd and McGrath(PRTM) &AMR research in conjunction with 70 voluntary companies and three Universities The process reference model integrate well known concepts of business process reengineering, benchmarking and process measurement into cross functional relation ship

5. deliver Five Distinct Management process of SCOR Return source Return make Deliver Return company supplier source make deliver return Customer