1. Toby Robins Sustainable Development Director

3. The Mundane World of Office Supplies...

4. Seen in a different way...

5. The Process Upstream Operations Operations Downstream And back again Closing Loops

6. Upstream Supplier Selection Country of Origin Product Credentials Operational Partnership

7. Operations Concentration of Customers Driven Footprint Management Infrastructure

8. Downstream Green Product Promotion Account Management

9. And back again Win – Win

10. Closing Loops Toner Cartridges China Paper

11. Thank you