1. Samara, Russian Federation SOCIAL RESEARCH INSTITUTE Visit us at: www.socio-fond.com Working For The Best Results! CALL CENTER FACILITIES

2. 2 SOCIAL RESEARCH INSTITUTE ADVANTAGES OF THE METHOD Decreasing of terms needed for Field Work; Wide coverage of the audience; Immediate results; Quality inspection; Audio recording of all the interviews.

3. 3 SOCIAL RESEARCH INSTITUTE OUR FW FEASIBILITIES & ADVANTAGES We conduct CATI surveys throughout Russia Our call-center has an 17 years experience 22 work places are working simultaneously, the capacity of call-center is 250 hours per day Full process computerization (any client’s script) Professional equipment

4. 4 SOCIAL RESEARCH INSTITUTE Wording of the question Instruction for interviewe r List of variants of the answers Window of the call WINDOW OF THE OPERATOR

5. 7 SOCIAL RESEARCH INSTITUTE OUR TEAM The quality of working process of the Call Center is provided by multistage selection of the staff (conducting of permanent communication trainings) and by control from the side of experienced supervisor. Call Center of the Social Research Institute means 20 years experience in this research field, permanent “online” attendance of 22 managers of the Call Center, complete computerization of the process (we’re able to work with any scripts provided by our clients). We’re working 7 days a week!

6. Samara, Russian Federation SOCIAL RESEARCH INSTITUTE Visit us at: www.socio-fond.com Working For The Best Results! CALL CENTER FACILITIES