2. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS Chatter Etiquette & Best Practices

3. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS What is Chatter? Chatter is a collaboration application that helps you connect with other colleagues to work more efficiently and share business information securely in real time. Chatter will enable the company to share and collaborate more to help drive efficiency across the organization.

4. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS Chatter Etiquette Here are some great tips that will make Chatter a success: 1. This is a business tool so keep conversations business related 2. Don’t post anything you wouldn’t want your CEO, HR team or a judge seeing 3. Don’t post confidential information on your home page or another person’s profile – everyone will be able to see it (forever)

5. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS Chatter Etiquette Examples of Chatter that are valuable and some that just add noise, and could be considered inappropriate. Valuable Contributions Any feedback on our sales strategy for next year? Anyone have experience with HIPPA compliance? Have you connected with Jill? She is a guru in the Insurance industry. ACME is using our solution in a really unique way – check it out. Account Team – just resolved the urgent case for our Customer. Please follow-up with our Sponsor. Contributions That Add Noise Team bonus isn’t looking good this quarter. Out late night last night, don’t think I’m going to get much done today. Check out the view from my new office!! Who wants to have lunch at Harry’s? The Lost episode last night rocked

6. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS Best Practices for Utilizing

7. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS Best Practices Follow only what & who is important to your business Key executives, your team, SME’s related to your job, direct reports, team members located in other regions Top Tip: You don’t need to follow everyone who follows you Create groups that will benefit from collaboration Sales Initiative Teams, Project Teams, Competitive Intelligence, etc… Invite people to your groups to generate more useful content

8. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS For Sales Stay on top of changes in customer accounts Interface with all key people at once, without cluttering email Collaborate on deals in context Locate product and industry experts Discover new references and competitive insights For Operations Follow high-priority cases and product updates Locate expertise in other departments Collaborate in real time to solve complex cases Get alerts on upcoming SLA milestones Share the latest case updates with sales For Company-wide Collaboration Collaborate with anyone in your organization Share files instantly and collaborate in context Click to create groups and collaborate on anything Reduce unwanted email blasts and “reply all” emails Examples of best practices

9. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS Company Collaboration

10. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “I posted a questions late one night thinking I’d get a response in the morning. Instead my colleagues in London answered me right away.” Stay connected across the globe

11. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “I asked my team for feedback on our newest product. The best suggestions came from someone I’d never met in another department.” Get help from unexpected places

12. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS "I had a great idea but didn't know who to tell. Chatter shared my idea with the right people and now they’re implementing it." Share your ideas

13. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS Sales Collaboration

14. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “In four minutes, colleagues I’ve never met answered my question and helped me close a HUGE RFP.” Ask questions, get instant answers

15. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “I used to waste a lot of time preparing for customer meetings. Now, I can get quick feedback on the presentation from my colleagues on Chatter.” Collaborate on sales presentations & proposals

16. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “I needed a foot in the door with a prospect. I quickly found a colleague who could make an introduction.” Find & leverage connections

17. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “We tested a new sales asset, and it really resonated with our prospect. So I shared it and encouraged this as a new best practice.” Share sales success tactics

18. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “As a sales manager, Chatter brings me closer to my team’s deals. I stay on top of progress and challenges so I know where I can help close business.” Follow critical sales opportunities

19. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS "Managing a global account with reps on 3 continents used to be a nightmare. Now coordinating with my peers around the world is easy. " Streamline global account communication

20. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS "Our competitive intelligence was fragmented. Now we have one place to share everything we need to win: war stories, tips, lessons learned, documents, and articles." Unite your team

21. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “The handoff between sales and services is now easy and proactive: Our service reps can see when an opportunity closes and can immediately jump in to take over." Smooth transitions from sales to support

22. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS Support Collaboration

23. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS "An outsourced Tier 1 rep had a difficult case so she posed the question to her Chatter Support Skills group and was able to quickly collaborate with a Tier 2 member on my team who has a similar case." Unite global support teams

24. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS "I was working with a customer on using our tools more effectively. The sales team saw my status update and was able to renew their contract early with additional licenses." Collaborate for customer success

25. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “Front-line customer service teams tell R&D exactly what the field is saying. Our product team is now releasing features that customers want, just as they realize they want them." Get feedback to product development

26. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “I’m in sales, but I follow my customers’ support cases to make sure they’re happy.” Keep track of customer support cases

27. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “I’m an account coordinator, and I follow my accounts in Chatter so I’m alerted whenever any updates need my attention.” Follow customer accounts

28. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “Chatter groups help us share information with everyone involved so we’re literally on the same page.” Collaborate on key projects (RFP’s, etc…)

29. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS "My team stays on top of our marketing events. Everyone is alerted to important information, like a change in the campaign start date." Collaborate on campaigns and communication plans

30. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “Chatter keeps my inbox clean. It used to overflow with large attachments and unnecessary emails. Now I read what’s relevant to me in my Chatter feed.” Stay more organized within your customers

31. > ADVANTAGE INTERNATIONAL: STRENGTHENING BUSINESS RELATIONSHIPS “Sharing files with Chatter saves me so much time. No more email error messages when a file is too big to send.” Share files with ease