1. Corporate Strategy 1 Almost Everything You Need to Know About The Integrated Care Team Integrated Care Team 2015 Training Institute

2. Corporate Strategy 2 Houskeeping Cell phones Restrooms Emergency Exits Integrated Care Team 2015 Training Institute

3. Corporate Strategy 3 Objectives  Name different types of ICT  Understand the differences between the types of ICT  Describe the roles of each activity involved in ICT  Describe the appropriate methods of documentation  Describe how an ICT functions Integrated Care Team 2015 Training Institute

4. Corporate Strategy 4 What is an Integrated Care Team? Health Services + Disaster Mental Health + Client Casework Sum is greater than the parts Holistic approach Addresses special disaster-related Health and Mental Health needs Integrated Care Team 2015 Training Institute

5. Corporate Strategy 5 What is an Integrated Care Team? Lead by Health Services Generally in teams of three Occasionally accompanied by Disaster Spiritual Care Integrated Care Team 2015 Training Institute

6. Corporate Strategy 6 Three Types of ICT  Home/Hospital Visit (appointment) Condolence Team  Emergency Aid Stations (EAS) (fixed)  Outreach (mobile) Integrated Care Team 2015 Training Institute

7. Corporate Strategy 7 ICT Home/Hospital Visits Team goes to the client Visits are prearranged Never alone Proper identification Privacy/confidentiality Integrated Care Team 2015 Training Institute

8. Corporate Strategy 8 ICT Home Visits – Health Services  Home safety checks  Dressing changes  Medication/eyeglass replacement  Dentures and durable medical goods replacement Integrated Care Team 2015 Training Institute

9. Corporate Strategy 9 ICT Home Visits – Health Services  Blood pressure/blood sugar checks  Health assessments  Arrange transportation  Referrals for follow up  Patient education Integrated Care Team 2015 Training Institute

10. Corporate Strategy 10 ICT Home Visits – Client Casework  Determine client’s eligibility for services  Financial Assistance may be entered into CAS directly and CAC issued on site  Referrals to local services/organizations  Promote recovery process  Client advocacy Integrated Care Team 2015 Training Institute

11. Corporate Strategy 11 ICT Home Visits - DMH Assess psychological needs Utilize Enhanced PFA Whole-family emotional support Integrated Care Team 2015 Training Institute

12. Corporate Strategy 12 ICT Home Visits - DMH Refer to community resources and/or connect with provider Psychoeducation materials Help with coping strategies Support the workers on the team Integrated Care Team 2015 Training Institute

13. Corporate Strategy 13 ICT Hospital Visits  Emotional support – client and family  Medical advocacy  Client casework (CAS)  Disaster assistance  Scalable Integrated Care Team 2015 Training Institute

14. Corporate Strategy 14 Emergency Aid Stations  Fixed, temporary site  Community-based, often highly visible  May include Mass Care  Same services provided as Home/Hospital visits  Community support and referral Integrated Care Team 2015 Training Institute

15. Corporate Strategy 15 ICT Outreach  Mobile services  Typically “search and serve” in targeted neighborhoods  Full range of services  May include community partner  Eyes and ears for HQ, government partners Integrated Care Team 2015 Training Institute

16. Corporate Strategy 16 ICT Condolence Team Composition  No more than 2-3 team members  May include Disaster Spiritual Care  If possible, include local driver Integrated Care Team 2015 Training Institute

17. Corporate Strategy 17 ICT Condolence  At client’s home or place of client’s choosing  Assist with funeral expenses  Hospital/Morgue escort  DNA collection support  Support disaster site visits, memorials, funerals and other activities Integrated Care Team 2015 Training Institute

18. Corporate Strategy 18 ICT Condolence – Health Services  Work with local Coroner’s Office  Complete DHS Mortality Report  Assess general health and well-being of family members  Evaluate disaster-related health needs for surviving members Integrated Care Team 2015 Training Institute

19. Corporate Strategy 19 ICT Condolence – Client Casework  Death-related benefits from ARC limited to $500  Class V benefits On large DROs, where fund raising has occurred, amount may increase Working on National standardization of policies/procedures  Referrals to local services/agencies Integrated Care Team 2015 Training Institute

20. Corporate Strategy 20 ICT Condolence – DMH  Provide compassionate presence and emotional support  Assist with practical needs  Promote healthy coping, problem-solving  Support family’s emotional needs Integrated Care Team 2015 Training Institute

21. Corporate Strategy 21 ICT Condolence – DMH  Assist with family crisis communication  Provide guidance for supporting children  Offer community referrals  Provide emotional support for Team members Integrated Care Team 2015 Training Institute

22. Corporate Strategy 22 ICT Condolence – Spiritual Care  Qualified, vetted Red Cross Chaplains  Assess family’s spiritual needs  Facilitate connection with local spiritual  Provide grief counseling and support  Assist clients and community with memorial planning Integrated Care Team 2015 Training Institute

23. Corporate Strategy 23 ICT – Locally  Meet with hospitalized burn victims  Work with hospital discharge coordinator  Welfare check  Occasional funeral assistance Integrated Care Team 2015 Training Institute

24. Corporate Strategy 24 Putting an ICT Together  Assess client/family’s specialized needs  Assign Project Manager/Team Lead  Identify purpose of Team  Identify composition of Team Integrated Care Team 2015 Training Institute

25. Corporate Strategy 25 Putting an ICT Together  Make a plan  Expect the unexpected  Only one person in contact with family before visit  Take ID, appropriate clothing Integrated Care Team 2015 Training Institute

26. Corporate Strategy 26 Putting an ICT Together  Do your homework!  Cultural considerations  Confirm, communicate with family  Be prepared Integrated Care Team 2015 Training Institute

27. Corporate Strategy 27 Putting an ICT Together  Team safety  End meeting  Confidentiality Integrated Care Team 2015 Training Institute

28. Corporate Strategy 28 ICT Documentation HS can open a case in CAS and issue CAC Documentation by HS and DMH in Client Health Record CAS documentation very limited for HS and DMH Integrated Care Team 2015 Training Institute

29. Corporate Strategy 29 ICT – Special Considerations  Travel to unfamiliar areas  Possible communication challenges  Work is often time-consuming  Work is on client’s time schedule – often in evenings or weekends Integrated Care Team 2015 Training Institute

30. Corporate Strategy 30 ICT – Special Considerations  Risk of secondary traumatization  Physically challenging  Clients respond with varying grief reactions Integrated Care Team 2015 Training Institute

31. Corporate Strategy 31 ICT – Care and Feeding  Limit two condolence calls per day  Team support – talk with each other  Closed meeting for team members after each visit  Family support – reassure your family  Practice your own good coping skills Integrated Care Team 2015 Training Institute

32. Corporate Strategy 32 ICT – Care and Feeding  Chocolate! Integrated Care Team 2015 Training Institute

33. Corporate Strategy 33 Thank You! Questions? Janet Bailey jbailey@easystreet.net Carol Gross carol.gross@redcross.org Integrated Care Team 2015 Training Institute