1. Copyright © 1999 Harcourt Brace & Company Canada, Ltd. Chapter 16 Managing for the Future Falkenberg, Stone, and Meltz Human Resource Management in Canada Fourth Edition

2. 16.1 Chapter Overview n n The strategic role of HR professionals n n Identifying and assessing core competencies n n Supportive organizational infrastructure n n Effective control systems n n Developing a learning organization

3. 16.2 The Challenge for HR Professionals The challenge for HR professionals is to design organizational structures and processes that maximize the production, quality, and application of knowledge. This requires: 1. Identifying and assessing core competencies 2. Creating an organizational infrastructure that supports, develops, and motivates knowledge workers 3. Implementing control systems that direct the application of new knowledge to client needs 4. Developing a learning organization

4. 16.3 Building Blocks of an Organization’s Core Competencies n n Human capital n n Organizational capital

5. 16.4 The Development of a Learning Organization n n At the micro level through HRD activities to develop needed KSAOs n n At the macro level through the development of reliability and resilience