1. Using your ConnectSMART data store.

2. Today’s topics Starting a new report Overview of tables / views / fields Creating / updating your query Adding content Adding a table Filtering data Adding a Header Adding a chart Print Preview

3. Open Ticket Information Sample

4. Database MySQL Heidi Tables Views

5. Query construction Query example: Select * from v_cw_service Filter keyword: where Board selection: board_name = ‘Connectsmart – helpdesk’ Date filter: Date(date_entered_local) >= date_add(curdate(), interval -7 day) Closed only Closed_flag = 0 (0=false; 1=true)

6. select v_cw_tickets.ticketnbr, v_cw_tickets.closed_flag, v_cw_tickets.parent, v_cw_tickets.resource_list, v_cw_tickets.resolved_by, v_cw_tickets.team_name, v_cw_tickets.date_entered_utc, v_cw_tickets.date_entered_local from v_cw_tickets where date(v_cw_tickets.date_entered_local) >= date_add(curdate(), interval -7 day) and v_cw_tickets.closed_flag = 0 and v_cw_tickets.board_name = 'ConnectSMART - Helpdesk'

7. Getting Started with SNAP Report Designer Docs.connectsmart.com Search ‘snap’ http://docs.connectsmart.com/display/CS4/Getting+Sta rted+with+Snap+Report+Designer Credentials Read-only Access Credential hot link from Quick Tour