1. Mandatory A 051 Promote Communication in Health, Social Care or Children’s and Young People’s Settings

2. Warm-up – MAKATON Makaton uses signs, symbols and speech to help people with learning and/or communication difficulties to communicate.

3. Aims of the Session Define and give examples of communication. Identify why people communicate Evaluate Produce

4. Links with previous session Common Core of Skills & Knowledge

5. Communication methods Verbal Non verbal

6. Non verbal communication Nonverbal communication is the Pulley that attracts and holds the attention of others. It is the way people: Reinforce the spoken word

7. Reality check! Watch the video clip of non verbal communication. How effective is yours? 7 mins.

8. Positive and negative non verbal communication. Activity 1 In pairs, 5 mins., do it! One person will talk and look at their partner. The other person is to give no eye contact AT ALL but can talk back. (How does this make you feel?)

9. Positive and negative non verbal communication. Activity 2 In pairs, 5 mins., do it! Have a conversation facing each other. DO NOT loose eye contact! (How does this make you feel?)

10. Positive and negative non verbal communication. Activity 3 Proximity: In pairs one person is to remain still whilst the other walks towards them. The person standing still is to put their hand up before the other person gets into their ‘personal space’. NOW MOVE CLOSER! TALK TO EACH OTHER! (How does it make you feel?)

11. Cultural differences

12. The importance of clear communication with children and specific issues that may arise in bilingual and multilingual settings. Children will be able to understand, what is expected from them and learning is promoted Children may confuse words Children may not understand what is wanted from them Behavioural problems Language development may be delayed due to learning two languages. Children should be encouraged to use the language used (home at home, other at childcare setting)

13. The importance of clear communication with other adults and how this can be achieved. Understand what you tell them Fewer misunderstandings Promotes good team work Take time to talk and listen Promotes stability for children Parents will be able to approach you and talk to you more freely. Meeting the needs of the child through clear communication with parents/staff

14. Barriers to effective communication In groups identify barriers to effective communication? Analyse how these can be overcome. 10 mins

15. Extra support or services Translation and interpreting services Speech and language services Advocacy services

16. Learning Check- Think outside the box! What are the benefits of effective communication to the child and the setting as a whole? Effective communication is a good idea because……… (complete the sentence taking into account how effective communication may benefit all)

17. Mind Map - Importance of good working relationships. Importance of good working relationships

18. Skills check 1.9 “Build a rapport and develop relationships using the most appropriate forms of communication (for example, spoken language, visual communication, play, body and sign language, information and communication technologies) to meet the needs of the individual child or young person and their families and carers”. Common core of skills & knowledgeCWDC

19. Relevant legal requirements and procedures covering confidentiality and the disclosure of information. Data Protection Act Early Years Foundation Stage Settings policy and procedure

20. Data protection Act 1998 It is a legal offence to break confidentiality!

21. Next session………. 053 (Mandatory A ) Promote Equality and Inclusion in Health, Social Care of Children's and Young People’s Settings. 054 (Mandatory A) Promote Child and Young Person Development.