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2. 2 EVOLUTION OF THE ORGANIZATIONAL STRUCTURE OF THE PUBLIC SERVICE COMMISSION OF THE DISTRICT OF COLUMBIA (1913 – 2015)

3. 3 THE PUBLIC SERVICE COMMISSION The Public Utility Commission of the District of Columbia (Commission) was established by Congress in 1913 as an independent District Government agency to regulate the electric, natural gas, telephone, and transportation companies (street cars, taxicabs, etc.) in the District. In 1964, the Commission’s name was changed to the Public Service Commission after it became responsible for also regulating the securities industry. The Commission stopped regulating most transportation companies in 1987 when taxicab regulation was moved to a newly created Taxicab Commission. Jurisdiction over the securities industry was moved from the Commission to a newly created District Government agency called the Department of Insurance, Banking, and Securities in 1997.

4. 4 First appointed by Mayor Adrian Fenty, Betty Ann Kane began her term as a Commissioner in March 2007, and she was appointed the Chairman of the PSC in March 2009. Mayor Fenty reappointed her in 2011. Chairman Kane has over 30 years of service to the District Government in elected and appointed positions such as elected member of the DC Board of Education in the mid 1973 and three terms on the DC Council from 1978 to 1990. Her DC Council service included chairing the Public Services and Cable Television Committee, with legislative, budgetary and oversight responsibility for the PSC, Office of the Peoples Counsel, and Office of Cable Television. Chairman Kane has also been a government relations advisor. She wrote a telecommunications and cable television guidebook for the National League of Cities. Chairman Kane also served as a Trustee and Executive Director of the DC Retirement Board, and led the transformation of the Board from an investment agency managing $3.2 billion in pension funds to a full-service retirement and investment agency. Chairman Betty Ann Kane currently serves as chairman of the Telecommunications Committee of the Mid-Atlantic Conference of Regulatory Commissioners, is a member of the Telecommunications Committee of NARUC and has been appointed by the FCC to the Joint Conference on Advanced Telecommunication Service and the North American Numbering Council. Chairman Kane is a graduate of Middlebury College and has a Masters Degree in English from Yale University. She is a 40-year resident of the District of Columbia. She and her husband, attorney Noel W. Kane, have two grown children. PUBLIC SERVICE COMMISSION CHAIRMAN Betty Ann Kane Chairman

5. PUBLIC SERVICE COMMISSION COMMISSIONER Joanne Doddy Fort was nominated by Mayor Gray and confirmed as Commissioner by the Council effective October 3, 2012 for a term ending June 30, 2016. Joanne Doddy Fort is an experienced attorney who has practiced law in the District of Columbia for more than three decades and has served as a corporate officer in the private sector. Commissioner Fort has an extensive background in the fields of utility regulation, administrative law and ethics. Before joining the PSC, Commissioner Fort served as Vice President and General Counsel of Urban Service Systems Corporation, a waste management and transportation company. Prior to joining the company, she was a partner in three local law firms where, among other matters, she litigated cases before the PSC -- first on behalf of the Staff of the PSC and later on behalf of the Office of the People's Counsel. The D.C. Court of Appeals appointed Commissioner Fort to the Board on Professional Responsibility, the Commission on Admissions and the Access to Justice Commission. Mayor Barry appointed her to a term on the Real Estate Commission for the District of Columbia. Raised in the District of Columbia, Commissioner Fort has a Bachelor of Arts Degree in Political Science from Bryn Mawr College and a Juris Doctor degree from the University of Pennsylvania Law School. She has taught and lectured on professional responsibility at Howard University Law School and the College of Law at American University. Commissioner Fort has served on a variety of nonprofit boards. She is a member of the District of Columbia Bar. Joanne Doddy Fort Commissioner 5

6. PUBLIC SERVICE COMMISSION COMMISSIONER Willie L. Phillips was nominated by Mayor Vincent Gray and confirmed as a PSC Commissioner by the D.C. Council effective July 14, 2014, for a term ending June 30, 2018. Commissioner Phillips is an experienced regulatory attorney combining over a decade of legal expertise in private practice and as in-house counsel. Commissioner Phillips has an extensive background in the areas of public utility regulation, bulk power system reliability, and corporate governance. Prior to coming to the PSC, Commissioner Phillips served as Assistant General Counsel for the North American Electric Reliability Corporation (NERC), a not- for-profit international regulatory authority, in Washington, D.C. Before joining NERC, Phillips was an attorney at Van Ness Feldman LLP in Washington, D.C., and Balch & Bingham LLP in Birmingham, Ala., where he advised clients on regulatory compliance and policy matters and assisted on litigation and administrative proceedings on the Federal and State level. He has also worked as an aide on Capitol Hill. Commissioner Phillips is a member of the National Association of Regulatory Utility Commissioners where he serves on the Committee on Electricity. He is also a member of the Mid-Atlantic Conference of Regulatory Utility Commissioners, Energy Bar Association, and American Association of Blacks in Energy. Commissioner Phillips has a Bachelor of Science degree from the University of Montevallo and a Juris Doctor degree from Howard University School of Law. He is also a member of the District of Columbia Bar and Alabama State Bar Association. Willie L. Phillips Commissioner 6

7. 7 MISSION STATEMENT The mission of the Public Service Commission of the District of Columbia is to serve the public interest by ensuring that financially healthy electric, natural gas and telecommunications companies provide safe, reliable and quality utility services at reasonable rates for District of Columbia residential, business and government customers. We do this by: –Ensuring safe, reliable, and quality services; –Regulating monopoly services to ensure their rates are just and reasonable; –Fostering fair and open competition among service providers –Conserving natural resources and preserving environmental quality –Educating consumers and informing the public; –Resolving disputes among consumers and service providers, and –Ensuring customer satisfaction by motivating customer-and results-oriented employees.

8. OUR JOB AT THE COMMISSION Natural Gas Electricity Telecommunications Pay Telephones Customer Service 8

9. 9 COMPANIES UNDER THE JURISDICTION OF THE COMMISSION Electric* –Pepco (Has a monopoly over the distribution of electricity to consumers) –103 Competitive Electric Suppliers (CES) licensed. They supply the generation and interstate transmission of electricity to Pepco’s distribution system. Natural Gas** –Washington Gas (Has a monopoly over the distribution of natural gas to consumers) –48 Competitive Commodity Gas Suppliers (CGS) licensed. They supply the natural gas that flows through Washington Gas’s pipes and mains. Local Telephone*** –Verizon –262 Competitive Local Exchange Carriers (CLECs) certificated as of 12/12. 96 have withdrawn, leaving a balance of 166. * Electric competition began in 2001. **Natural gas competition began in 1999. ***Local telephone competition began in 1997.

10. 10 Public Service Commission of the District of Columbia FY 2015 Organizational Chart Commissioner Joanne Doddy Fort Chairman Betty Ann Kane Commissioner Willie L. Phillips General CounselExecutive Director Agency Fiscal Officer Director Consumer ServicesDeputy Executive Director, Office of Technical & Regulatory Analysis Chief Human Resources Officer Deputy Executive Director Administration Chief Finance and Accounting Chief Economics Chief Infrastructure & System Planning Commission Secretary Chief Compliance and Enforcement

11. 11 THE COMMISSION IS A QUASI-JUDICIAL AGENCY - LIKE A COURT The Commissioners are the judges. The Commissioners’ staff, the offices of the General Counsel, Executive Director, and Technical Staff are all advisors to the Commissioners; in some cases, Consumer Services staff also serve as advisors. The Office of the Commission Secretary and the Administrative Offices (Executive Director, Human Resources, and Information Technology) are like the Clerk of the Court. The Office of Consumer Services provides mediation services to consumers and businesses re utility complaints and payphone complaints and the Office of the General Counsel serves as hearing officers when these complaints are appealed.

12. 12 EVOLUTION OF THE COMMISSION’S ORGANIZATIONAL STRUCTURE 1913 TO DATE

13. 13 PUBLIC UTILITIES COMMISSION OF THE DISTRICT OF COLUMBIA 1913 Chester Harding – DC Commissioner & PUC Chairman DC Commissioners F.L. Siddons O.P Newman Chester Harding – DC Commissioner & PUC Chairman DC Commissioners F.L. Siddons O.P Newman Executive Officer J.L. Schley Executive Officer J.L. Schley General Counsel (Corporation Counsel) Edward H. Thomas C. H. Syme General Counsel (Corporation Counsel) Edward H. Thomas C. H. Syme Bureau of Transit And Equipment Inspection H. C. Eddy Bureau of Transit And Equipment Inspection H. C. Eddy Electrical Inspection Bureau Electrical Inspection Bureau Gas Inspection Bureau E. G. Runyan Gas Inspection Bureau E. G. Runyan Bureau of Statistics and Accounts J. G. Williams Bureau of Statistics and Accounts J. G. Williams Executive Office B. A. Harlan Executive Office B. A. Harlan

14. 14 PUBLIC UTILITY COMMISSION OF THE DISTRICT OF COLUMBIA 1914 - 1915 3 COMMISSIONERS (Also DC Commissioners) 3 COMMISSIONERS (Also DC Commissioners) Executive Officer J.L. Schley Executive Officer J.L. Schley General Counsel (Corporation Counsel) C. H. Syme General Counsel (Corporation Counsel) C. H. Syme Bureau of Transit And Equipment Inspection H. C. Eddy Bureau of Transit And Equipment Inspection H. C. Eddy Bureau of Electrical Inspection J. P. Schrodt Bureau of Electrical Inspection J. P. Schrodt Bureau of Gas Inspection G. Runyan Bureau of Gas Inspection G. Runyan Bureau of Statistics and Accounts J.G. Williams Bureau of Statistics and Accounts J.G. Williams Office of the Chief Clerk B. A. Harlan Office of the Chief Clerk B. A. Harlan Valuation Bureau E. W. Bemis Valuation Bureau E. W. Bemis

15. 15 PUBLIC UTILITY COMMISSION OF THE DISTRICT OF COLUMBIA 1916 - 1919 3 COMMISSIONERS (Also DC Commissioners) 3 COMMISSIONERS (Also DC Commissioners) Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Bureau of Transit And Equipment Inspection Bureau of Transit And Equipment Inspection Bureau of Electrical Inspection Bureau of Electrical Inspection Bureau of Gas Inspection Bureau of Gas Inspection Bureau of Statistics and Accounts Bureau of Statistics and Accounts Office of the Chief Clerk Office of the Chief Clerk Valuation Bureau

16. 16 PUBLIC UTILITY COMMISSION OF THE DISTRICT OF COLUMBIA 1920 - 1926 3 COMMISSIONERS (Also DC Commissioners) 3 COMMISSIONERS (Also DC Commissioners) Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Chief Accountant Chief Accountant Chief Engineer Chief Engineer Chief Inspector Of Gas & Meters Chief Inspector Of Gas & Meters Chief Inspector of Electric Meters Chief Inspector of Electric Meters Chief Clerk

17. 17 PUBLIC UTILITY COMMISSION OF THE DISTRICT OF COLUMBIA 1927 3 COMMISSIONERS (Separated from DC Commissioners) 3 COMMISSIONERS (Separated from DC Commissioners) Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Chief Accountant Chief Accountant Chief Engineer Chief Engineer Chief Inspector Of Gas & Meters Chief Inspector Of Gas & Meters Chief Inspector of Electric Meters Chief Inspector of Electric Meters Chief Clerk People’s Counsel

18. 18 PUBLIC UTILITY COMMISION OF THE DISTRICT OF COLUMBIA 1932 - 1949 3 COMMISSIONERS Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Chief Accountant Chief Accountant Chief Engineer (includes electric meters) Chief Engineer (includes electric meters) Chief Inspector Of Gas & Meters Chief Inspector Of Gas & Meters Chief Clerk People’s Counsel

19. 19 PUBLIC UTILITY COMMISSION OF THE DISTRICT OF COLUMBIA 1950 – 1951 3 COMMISSIONERS Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Executive Accountant and Auditor Executive Accountant and Auditor Chief Engineer (includes electric meters) Chief Engineer (includes electric meters) Senior Engineer of Gas & Meters Senior Engineer of Gas & Meters Chief Clerk People’s Counsel

20. 20 PUBLIC UTILITY COMMISSION OF THE DISTRICT OF COLUMBIA 1952 – 1953 3 COMMISSIONERS Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Executive Accountant and Auditor Executive Accountant and Auditor Chief Engineer (includes electric meters) Chief Engineer (includes electric meters) Senior Engineer of Gas and Meters Senior Engineer of Gas and Meters Chief Clerk People’s Counsel eliminated

21. 21 PUBLIC UTILITY COMMISSION OF THE DISTRICT OF COLUMBIA 1954 3 COMMISSIONERS Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Chief Accountant Chief Accountant Chief Engineer (includes electric meters) Chief Engineer (includes electric meters) Senior Engineer of Gas and Meters Senior Engineer of Gas and Meters Chief Clerk

22. 22 PUBLIC UTILITYCOMMISSION OF THE DISTRICT OF COLUMBIA 1958 – 1963 3 COMMISSIONERS Executive Secretary Legal Department (still part of DC Corporation Counsel) Legal Department (still part of DC Corporation Counsel) Accounting Department – Chief Accountant Accounting Department – Chief Accountant Engineering Department - Chief Engineer Engineering Department - Chief Engineer Gas Inspection Bureau – Senior Engineer (includes gas & meters) Gas Inspection Bureau – Senior Engineer (includes gas & meters) Chief Clerk

23. 23 PUBLIC SERVICE COMMISSION OF THE DISTRICT OF COLUMBIA 1964 3 COMMISSIONERS Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Accounting Department – Chief Accountant Accounting Department – Chief Accountant Engineering Department - Chief Engineer Engineering Department - Chief Engineer Gas Inspection Bureau – Senior Engineer (includes gas & meters) Gas Inspection Bureau – Senior Engineer (includes gas & meters) Chief Clerk Securities Department- Securities Administrator Securities Department- Securities Administrator

24. 24 PUBLIC SERVICE COMMISSION OF THE DISTRICT OF COLUMBIA 1966-1968 3 COMMISSIONERS Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Accounting Department – Chief Accountant Accounting Department – Chief Accountant Engineering Department - Chief Engineer Engineering Department - Chief Engineer Gas Inspection Bureau – Senior Engineer (includes gas & meters) Gas Inspection Bureau – Senior Engineer (includes gas & meters) Chief Clerk Securities Bureau - Securities Administrator Securities Bureau - Securities Administrator

25. 25 PUBLIC SERVICE COMMISSION OF THE DISTRICT OF COLUMBIA 1969-1978 3 COMMISSIONERS Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Accounting Department – Chief Accountant Accounting Department – Chief Accountant Engineering Department - Chief Engineer Engineering Department - Chief Engineer Gas Inspection Bureau – Senior Engineer (includes gas & meters) Gas Inspection Bureau – Senior Engineer (includes gas & meters) Chief Clerk Securities Division – Securities Administrator Securities Division – Securities Administrator

26. 26 PUBLIC SERVICE COMMISSION OF THE DISTRICT OF COLUMBIA 1969-1978 3 COMMISSIONERS Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Accounting Department – Chief Accountant Accounting Department – Chief Accountant Engineering Department - Chief Engineer Engineering Department - Chief Engineer Gas Inspection Bureau – Senior Engineer (includes gas & meters) Gas Inspection Bureau – Senior Engineer (includes gas & meters) Chief Clerk Securities Division – Securities Administrator Securities Division – Securities Administrator

27. 27 PUBLIC SERVICE COMMISSION OF THE DISTRICT OF COLUMBIA 1979 3 COMMISSIONERS Office of Executive Secretary General Counsel (Corporation Counsel) General Counsel (Corporation Counsel) Office of Accounting - Director Office of Accounting - Director Office of Engineering - Director Office of Engineering - Director Chief Clerk Office of Securities - Director Office of Securities - Director Gas Inspection Bureau Gas Inspection Bureau

28. 28 ORGANIZATIONAL STRUCTURE BY OFFICE Pre- 1980 (Structure Prior to Implementation of Reorganization Study) Chairperson Executive Secretary Executive Secretary Commissioner General Counsel was the DC Corporation Counsel; There was no PSC Staff in OGC. General Counsel was the DC Corporation Counsel; There was no PSC Staff in OGC. Commissioner The Commission was located at 1625 I Street, N.W. The Chairperson was selected by the Commissioners. The Commission regulated Pepco, Washington Gas, C&P telephone company, securities, and taxicabs. Engineering handled consumer complaints, which dealt mostly with public safety issues. Technical Staff were bifurcated in order to “complete the record.” One or two staff served as advisors to the Commissioners in formal case proceedings while other technical staff served as expert witnesses who filed testimony or comments, participated in discovery, and were cross examined in the formal hearings. Accounting and Finance supervised staff’s participation in cases and engaged consultants as necessary. The Commissioners also engaged legal and technical consultants as their advisors. Securities Accounting & Finance Accounting & Finance Engineering

29. 29 ORGANIZATIONAL STRUCTURE BY OFFICE 1980 - - March 1984 ( 27-45 Budgeted Positions) Chairperson Ruth Hankins-Nesbitt, Esq. Chairperson Ruth Hankins-Nesbitt, Esq. Executive Director Executive Director Commissioner General Counsel (No in-house-staff) General Counsel (No in-house-staff) Commissioner The Commission moved to the Old City Hall at 451 Indiana Avenue, NW in 1980. The Office of the Executive Director was established in 1980. Mel Dixie was the first Executive Director. The office handled administrative matters such as personnel, budget, and procurement. The Office of Economics was established in 1980. Gordon Pozza was the first Director of the Office. The Office of Consumer Services (OCS) was established in 1981 to implement the new Consumer Bill of Rights. The first OCS Director was Vivian Jordan Webb. The first in-house General Counsel was Lloyd N. Moore, Jr. in 1980. He was the first General Counsel who was not the D.C. Corporation Counsel. Securities Commission Secretary Commission Secretary Consumer Services Consumer Services Accounting & Finance Accounting & Finance Economics Engineering

30. 30 ORGANIZATIONAL STRUCTURE BY OFFICE March 1984 – 1991 (45-80 Budgeted Positions) Chairperson – Patricia Worthy, Esq. Chairperson – Patricia Worthy, Esq. Executive Director Executive Director Commissioner General Counsel (in-house attorneys) General Counsel (in-house attorneys) Commissioner In 1983, Commissioner Wes Long conducted a cost/benefit analysis, which showed that it would be more cost-effective to expand the Commission and hire attorneys and technical staff in-house rather than engaging more expensive legal and technical consultants. In 1984, the Chairperson was appointed by the Mayor, with the approval of the DC Council and the Commission began hiring in- house attorneys and more technical staff. The Commission got its first computer in 1984. In 1987, the Commission’s jurisdiction over taxicab rates was transferred to a newly created DC Government Taxicab Commission. In that same year, the Commission moved to 450 5 th Street, NW in the Securities and Exchange Commission building. Securities Commission Secretary Commission Secretary Consumer Services Consumer Services Accounting & Finance Accounting & Finance Engineering Economics

31. 31 ORGANIZATIONAL STRUCTURE BY OFFICE 1991 – 1992 (80 Budgeted Positions) Chairman Howard Davenport, Esq. Chairman Howard Davenport, Esq. Staff Director Regulatory Matters Staff Director Regulatory Matters Commissioners General Counsel General Counsel Commissioners Securities Information Technology Information Technology Consumer Services Consumer Services Accounting & Finance Engineering Economics Staff Director Financial Matters Staff Director Financial Matters Staff Director Administrative Matters/ Commission Secretary Staff Director Administrative Matters/ Commission Secretary Budget Personnel After a year, Chairman Davenport returned to the Executive Director structure. Procurement

32. 32 ORGANIZATIONAL STRUCTURE BY OFFICE January 1993 – September 1996 ( The Number of Budgeted Positions Peaked at 95 in 1995 ) Chairman Howard Davenport, Esq. Edward Meyers (Acting), Marlene Johnson Chairman Howard Davenport, Esq. Edward Meyers (Acting), Marlene Johnson Executive Director (ED) Executive Director (ED) Commissioner General Counsel General Counsel Commissioner Consumer Services Consumer Services Deputy ED Reg. Matters/ Engineering Deputy ED Reg. Matters/ Engineering Economics Budget Personnel Procurement Information Technology Deputy ED Admin/ Commission Secretary Deputy ED Admin/ Commission Secretary Securities Accounting & Finance Accounting & Finance The Commission structure until the agency downsized in September 1996.

33. 33 RESTRUCTURING THE COMMISSION AND CHANGING ROLE OF STAFF AFTER SIGNIFICANT DOWNSIZING IN 1996 In 1996, the Commission had to eliminate 41 positions or over 40% of its FTEs. Of these, 15 vacancies were eliminated and 26 employees were riffed. As a result, the Commission restructured itself as follows: –Eliminated Staff’s filing of testimony in formal cases “to complete the record” and converted all staff to advisory. Previously, staff participated in proceedings as if it were a party, except for the fact it did not file briefs. –There were two exceptions after the downsizing. Staff continued to file comments on Pepco’s annual Productivity Improvement Plans (PIPs) in FC 766 and on Washington Gas’s Gas Procurement Report (GPR) in FC 874. –Staff in the Offices of Accounting and Finance, Economics, and Engineering were combined under the Deputy Executive Director for Regulatory Matters, who was also the Commission’s Chief Engineer. –The Commission outsourced its Personnel responsibilities to the DC Office of Personnel and its Information Technology responsibilities to an individual consultant. –The procurement function was moved to the Office of the General Counsel. –The Commission enhanced its productivity, given the reduced staff, by purchasing a new telephone system and new computers.

34. 34 ORGANIZATIONAL STRUCTURE BY OFFICE October 1996-October 2000 (54 -58 Budgeted Positions) Chairperson Marlene Johnson, Esq. Dr. Edward Meyers (Acting) Chairperson Marlene Johnson, Esq. Dr. Edward Meyers (Acting) Executive Director (ED) Executive Director (ED) Commissioner General Counsel General Counsel Commissioner Deputy ED Reg. Matters/ Engineering Deputy ED Reg. Matters/ Engineering Personnel – Outsourced To DCOP Personnel – Outsourced To DCOP Information Technology - Outsourced to a consultant Information Technology - Outsourced to a consultant Deputy ED Admin/ Commission Secretary Deputy ED Admin/ Commission Secretary Securities Consumer Services Consumer Services Accounting & Finance Economics Procurement In late 1995, Chairperson Marlene Johnson moved the procurement function to the General Counsel’s office. In late 1996, as part of the restructuring of the DC Government by the Financial Control Board, Agency Fiscal Officers were removed from each agency and placed in a centralized Office of the Chief Financial Officer. In December 1996, the Commission moved to 717 17 th Street, NW. In 1997, the Office of Securities was transferred to a newly created District Government agency combining insurance and securities. Meanwhile, during this period, the PSC began opening the electric, natural gas, and local telephone markets to competition, which greatly expanded the Commission’s workload. In 1998, the Commission relocated part of the staff to 1333 H Street, NW under a 10-year lease. Remaining staff moved into the building in the Spring of 2000. In 2008, the lease was extended for 5 years, until November 2013. Agency Fiscal Officer Agency Fiscal Officer

35. 35 SCOPE OF 2000 – 2001 STRATEGIC PLANNING PROJECT UNDERTAKEN BY HEADSTRONG CONSULTANTS Input relationships depicted; assessments can provide feedback. Strategic Plan Performance Plan Organizational Assessment IT Plan PDs, Performance Standards, & Pay Assessment

36. 36 CHAIRMAN CARTAGENA’S PROPOSED RESTRUCTURING PLAN THAT WAS NEVER IMPLEMENTED Chairman General Counsel Consumer Services Technical and Regulatory Analysis Consumer Team Enforcement Team Market Monitoring Team Commissioners Commission Secretary Personnel Agency Fiscal Officer Instead of the teams, the technical staff developed a market monitoring plan and the consumer services staff prepared annual communications plans. No enforcement plan was prepared.

37. 37 ILLUSTRATIVE OFFICES/RELATIONSHIPS Chairman Payphone Service Provider Services Utilities Service Provider Services Commissioner Commission Secretary Operations Support & Admin Services Agency Fiscal Officer Consumer Services General Counsel Value Stream Team Value Stream Team Value Stream Team Value Stream Team Project Team  Names are important  Standing Value Stream Teams  Short-term Project Teams  Policy Vs.Operations?  Customer focus Headstrong's proposal was never implemented. It attempted to reorganize the PSC as if it were a business serving customers. However, the structure did not adequately take into account the PSC’s judicial functions. In retrospect, an attorney should have been part of the consultant’s team. Utility Service Provider Services Utility Service Provider Services

38. 38 ORGANIZATIONAL STRUCTURE BY OFFICE October 2000 – July 2003 (58-69 Budgeted Positions) Chairman Angel Cartagena, Esq. Chairman Angel Cartagena, Esq. Chief of Staff Commissioner General Counsel General Counsel Commissioner Consumer Services Personnel Information Technology Commission Secretary Director Office of Technical and Regulatory Analysis (OTRA) Director Office of Technical and Regulatory Analysis (OTRA) Procurement Accounting & Finance Economics Engineering In 2000, Chairman Angel Cartagena eliminated the Executive Director position and replaced it with a Chief of Staff position. Unlike the Executive Director, the Chief of Staff had responsibility for administrative matters, but not formal case matters. Agency Fiscal Officer Agency Fiscal Officer

39. 39 ORGANIZATIONAL STRUCTURE BY OFFICE July 2003 – December 2003 (69 Budgeted Positions) Chairperson Agnes A. Yates, Esq. Chairperson Agnes A. Yates, Esq. Commissioner Rachel's Management Analyst Commissioner Rachel's Management Analyst Commissioner General Counsel General Counsel Commissioner Consumer Services Personnel Information Technology Commission Secretary Commission Secretary Director of OTRA Director of OTRA Procurement Economics Engineering Budget Accounting/Finance Accounting & Finance Upon Chairman Cartagena’s departure, Chairperson Yates eliminated the Chief of Staff position. She wanted to return to the Executive Director structure. The structure on this page was implemented on an interim basis. Agency Fiscal Officer

40. 40 ORGANIZATIONAL STRUCTURE BY OFFICE January – 2004 – November 2004 (69 Budgeted Positions) Chairperson Agnes A. Yates, Esq. Chairperson Agnes A. Yates, Esq. Commissioner Anthony Rachal III Commissioner Anthony Rachal III General Counsel Richard A. Beverly General Counsel Richard A. Beverly Commissioner Richard E. Morgan Commissioner Richard E. Morgan Consumer Services Personnel Information Technology Commission Secretary Commission Secretary Director of OTRA Director of OTRA Procurement Economics Engineering Budget Accounting/Finance Accounting & Finance In January 2004, Chairman Yates re-aligned the responsibilities among herself, the General Counsel, and Director of OTRA. Agency Fiscal Officer

41. 41 ORGANIZATIONAL STRUCTURE BY OFFICE December 2004-2008 (69 - 68 Budgeted Positions) Chairperson Agnes A. Yates, Esq. Chairperson Agnes A. Yates, Esq. Executive Director Executive Director Commissioner General Counsel General Counsel Commissioner Deputy Executive Director Regulatory (OTRA) Deputy Executive Director Regulatory (OTRA) Deputy Executive Director Administration Deputy Executive Director Administration Deputy General Counsel Agency Fiscal Officer Agency Fiscal Officer Chief Engineer Chief Economist Chief Finance & Accounting Chief Finance & Accounting Director Commission Secretary Director Commission Secretary Director Consumer Services Director Consumer Services In December 2004, the PSC returned to the Executive Director structure. Two separate Deputy Executive Director positions were created. The Deputy Executive Director for Regulatory Matters position was filled in October 2005 and the Deputy Executive Director for Administrative Matters position was filled in January 2006.

42. 42 ORGANIZATIONAL STRUCTURE BY OFFICE 2009-September 2013 (72.6 Budgeted Positions) Chairperson Betty Ann Kane Chairperson Betty Ann Kane Executive Director Executive Director Commissioner General Counsel General Counsel Commissioner Deputy Executive Director Regulatory (OTRA) Deputy Executive Director Regulatory (OTRA) Deputy Executive Director Administration Deputy Executive Director Administration Deputy General Counsel Agency Fiscal Officer Agency Fiscal Officer Chief Engineer Chief Economist Chief Finance & Accounting Chief Finance & Accounting Director Commission Secretary Director Commission Secretary Director Consumer Services Director Consumer Services In 2009, the PSC received 4 new electricity related positions funded by a 3-year federal stimulus (ARRA) grant.

43. 43 Commissioner Joanne Doddy Fort Chairman Betty Ann Kane Commissioner Willie L. Phillips General CounselExecutive Director Agency Fiscal Officer Director Consumer Services Deputy Executive Director, Office of Technical & Regulatory Analysis Chief Human Resources Officer Deputy Executive Director Administration Chief Finance and Accounting Chief Economics Commission Secretary Chief Compliance and Enforcement Chief Infrastructure & System Planning Public Service Commission of the District of Columbia FY 2014 Organizational Chart 79.6 FTEs

44. 44 Commissioner Joanne Doddy Fort Chairman Betty Ann Kane Commissioner Willie L. Phillips General CounselExecutive Director Agency Fiscal Officer Director Consumer Services Deputy Executive Director, Office of Technical & Regulatory Analysis Chief Human Resources Officer Deputy Executive Director Administration Chief Finance and Accounting Chief Economics Commission Secretary Chief Compliance and Enforcement Chief Infrastructure & System Planning Public Service Commission of the District of Columbia FY 2015 Organizational Chart 82.6 FTEs