1. INF 5261 Development of mobile services 17 February 2010

2. Mobile services…

3. Mobilexx X is mobile in relation to Y Variants – Terminal M – Session M – Discrete M – Continuous M – Person M – Micro M – Remote M – …

4. OS, networks Symbian RIM Blackberry Apple Iphone Windows Mobile Google Androic Other (palm/linux) NMT…. GSM GPRS Edge 2.5 G 3G 4G WiFi….

5. Overview Understanding users – Concepts – Methods Design/prototyping – Concepts – Methods Evaluation – Concepts – Methods

6. Understanding users Who: Actors, users, end-users, stakeholders, customers….. Context, situation, location, activity…. Technologies in use, networks, platforms Participatory design, user centered design, co- design Interviews, questionnaires, focus groups, observations

7. Design/prototyping Based on understanding both technology and users activities Lo fidelity/high fidelity – horizontal/vertical What is a prototype? – Technical feasibility of xxx – Exploration of xxx – Communication with the user about xxx – Testing of idea xxx

8. Structure (form) Title Introduction Method Theory Case Findings Discussion Conclusion Appendix References

9. Structure - alternative Introduction – What is the question, wondering…. About the user/activities/requirements/needs About the prototyping/design/construction About the evaluation Conclusion – What did we find

10. Content What is the question (or problem, or hypothesis) In what way did we investigate the quesiton? What did we find?

11. Evaluation Usability goals/dimensions Laboratory – or in actual use context The proof of the pudding is in the eating Ahhaaaa, (not everybody use the application the same way….)

12. Technology - ecology Applications/services – app storeS/native/ Networks – Capacities – Coverage Terminals – OS – Languages – Interaction

13. Timeline The past, present, future…. Technology development; – 20, -10, 0, +10, +20 Use development – 20, -10, 0, +10, +20