1. TCI REFRESHER JUNE – DECEMBER 2015
TEST STUDY GUIDE
TCI REFRESHER
JUNE – DECEMBER 2015

2. Stress Model of Crisis
THE STRESS MODEL OF CRISIS: A TYPICAL CRISIS 11

3. The Goals of Crisis Intervention Are To
SUPPORT: environmentally and emotionally to reduce stress and risk
TEACH: children better ways to cope with stress
THE STRESS MODEL OF CRISIS: A TYPICAL CRISIS 10

4. Four Questions We Ask Ourselves in a Crisis Situation
1. What am I feeling now?
2. What does this young person feel, need, or want?
3. How is the environment affecting the young person?
4. How do I best respond?
ASSESSING THE SITUATION 14

5. A young person’s inability to cope results in a change in behaviour
A Crisis Occurs When
A young person’s inability to cope
results in a change in behaviour
THE STRESS MODEL OF CRISIS: A TYPICAL CRISIS 9

6. Silence Nods Facial Expression Eye Contact
Nonverbal Techniques
Silence
Nods
Facial Expression
Eye Contact
CRISIS COMMUNICATION AND ACTIVE LISTENING 26

7. Behaviour Support Techniques
Managing the environment
Prompting
Caring gesture
Hurdle help
Redirection and distractions
Proximity
Directive statements
Time away
BEHAVIOUR SUPPORT TECHNIQUES 33

8. Individual Crisis Management Plan (ICMP)
Functional analysis of high-risk behaviour
Strategy for intervening tailored for the young person
Periodic review and update
MANAGING AGGRESSIVE BEHAVIOUR 47

9. I – Isolate the conversation E – Explore young person’s point of view
Steps to the LSI
I – Isolate the conversation
E – Explore young person’s point of view
S – Summarise the feelings and content
C – Connect feelings to behaviour
A – Alternative behaviours discussed
P – Plan developed/Practice new behaviour
E – Enter young person back into the routine
Conducted by the care worker
THE LIFE SPACE INTERVIEW 67

10. Physical Restraint Should Only Be Used When
(All three criteria must be met)
Agency policies and state regulations approve restraint
The young person’s individual crisis management plan indicates it
Our professional dynamic risk assessment indicates it
CHOOSING A SAFETY INTERVENTION 71