1. Customer Board Meeting July 18, 2012 United States Department of Agriculture Office of the Chief Financial Officer National Finance Center

2. Old Business Updates USDA, National Finance Center Customer Board Meeting July 18, 2012

3. High-level TimelineRecent Accomplishments Current StateIssues/Risk 3 Help Desk Consolidation Established Project and Governance Structure Submitted Statements of Requirements for Information Technology and Facilities Developed a Training Framework supporting NFC Quality Commitment (e.g., includes course assessment for existing trainees and new employees which integrates into configuration change management process to ensure training content is constantly updated) Developed Communications Strategy and completed four monthly employee updates and two client updates Phase 1 – Consolidating help desks supporting the Payroll/Personnel, EmpowHR, Employee Personal Page, and webTA Hosting Plus Systems – October 2012 Phase 2 – Consolidating help desks supporting the Administrative Billings and Collections, Claims, and Direct Premium Remittance Systems – June 2013 Phase 3 – Consolidating help desks supporting the FEHB Centralized Enrollment Clearinghouse, W-2, Retirement Pre-existing Condition Insurance Plan, and the quasi-help desks for W-2, Retirement, and Thrift Savings Plan – December 2013 Building a foundation for continuous technology improvement and consolidation of help desks – e.g., build-out of a modern Contact Center facility, Remedy Requester Console for origination of Payroll/Personnel, EmpowHR and webTA incidents by clients, Knowledge Management repository, expansion of call recording, and Remedy Broadcast (an internal communications feature) Completing transition planning for NFC Home Page who to call changes for Phase 1 Developing a single process to combine and standardize the current Tier 3 level (programmer intervention) SPR and IR processes Modifying Employee Personal Page requirements to allow users to obtain replacement passwords more quickly, and to simplify process for authorized agency personnel to request user ID resets None

4. High-level TimelineRecent Accomplishments Current StateIssues/Risk 4 Plan the conversion of databases and applications – August 24, 2012 Determine pilot/proof-of-concept applications and begin database and program conversion - October 1, 2012 Risk Mitigation for Legacy Payroll/Personnel Systems Installation and training of Modernization Workbench toolset completed Installation and training on Mainframe Express Enterprise Edition complete DB2/COBOL training complete Provided inventory to conversion vendor for global assessment – July 13, 2012 Developed overall testing strategy – July 13, 2012 Build IDMS test environment with applications targeted for conversion Build DB2 test environment for converted batch and online applications Determine baseline data for testing Determine applications conversion schedule None

5. High-level TimelineRecent Accomplishments Current StateIssues/Risk 5 Conduct Build 1 detailed design – July 2012 Deploy Pilot to Reporting Working Group Customers – October 2012 Conduct Build 1 UAT – January 2013 Deploy Build 1 solution – February 2013 Enterprise Reporting Solution Developing the “back-end” (ETL) of the solution to extract, transform, and load the data from the source PPS systems to the warehouse Defining and developing the standard reports and dashboard for the Pilot Developing and deploying a Change Readiness Survey to understand effective ways to communicate and train our end-users None Procured, installed, and configured the environments for the Pilot and Build 1 Obtained Reporting Working Group approval of the “Common Report Library” for Build 1 government-wide standard reporting Developed Build 1 outreach approach to facilitate the ongoing information-sharing between NFC and customers

6. June 2012 PRT Recap for PPS USDA, National Finance Center Customer Board Meeting July 18, 2012

7. Schedule Release Summary GESD Projects Scheduled –63 Projects Scheduled GESD Projects Unscheduled Breakdown –68 Pending (HOLD/RESP) –187 FRDs Assigned –106 TBD (as of 07/16/12) –88 Work in Progress (as of 07/16/12) 7

8. Schedule Release Summary as of 06/04/12 Unscheduled Project Breakdown By Line of Business (LOB) Line of BusinessTotal by LOB PPS309 EmpowHR49 HRLOB (PPS/EmpowHR)16 webTA12 Other18 PCIP/IPPS45 8

9. Schedule Release Status CY 2012 Pay Period 20 Projects –36 Projects Scheduled CY 2012 Annual Release Projects –1 Project Scheduled Off Release Projects –19 Projects Scheduled 9

10. Software Change Request Totals Software Change Requests –2010, 540 SCRs Completed –2011, 384 SCRs Completed –2012, 227 SCRs Completed (as of 06/04/12) 10

11. Software Problem Report (SPR) Summary Number of SPRs3rd Quarter FY 2012 (April, May, June) Beginning Balance25 Received250 Closed252 Ending Balance23 11

12. SPR - Average Age at Closure (Days) Priority Category3rd Quarter FY 2012 (April, May, June) Critical4 High9.6 Normal5.3 12

13. Software Problem Report (SPR) Totals SPRs –2011, 1564 SPRs Completed –2012, 597 SPRs Completed as of 06/30/12 13

14. New Business USDA, National Finance Center Customer Board Meeting July 18, 2012

15. High-level TimelineRecent Accomplishments Current StateIssues/Risk 15 NFC recommends no printing or mailing any paper 2012 Personal Benefit Statements Personal Benefits Statement Update A total of 605,471 statements were generated and posted to EPP 326,525 of these statements were printed and mailed 278,946 of these statements were not printed or mailed 74 (47%) agencies are identified as paperless 84 (53%) agencies are identified as receiving paper statements None

16. High-level TimelineRecent Accomplishments Current StateIssues/Risk 16 EPP Mobile Application Management’s acceptance of the Proof-of- Concept design The user interface has been finalized across multiple browsers and browser versions Created a new mobile platform architecture Demonstrate the EPP Mobile Prototype – July 2012 Finalize EPP Mobile detailed design – August 2012 EPP Mobile UAT – September 2012 EPP Mobile Deployment – October 2012 Currently in the development phase for the Alpha release Incorporating the EPP Mobile user interface into the EPP website None

17. High-level TimelineRecent Accomplishments Current StateIssues/Risk 17 Customer Forum Logistics and accommodations completed Scheduled for November 27-28, 2012 Working on Annual Report Working on presentations Continuing Resolution/Budget

18. High-level TimelineRecent Accomplishments Current StateIssues/Risk 18 Determine feasibility of process - January 1, 2013 Get buy-in from end users - March 31, 2013 Finalize requirements - April 15, 2013 Establish project plan - April 30, 2013 Application for end user - August 1, 2013 Conduct pilot - September 1, 2013 T&A Suspense Correction Process 99.999% timely processing Low reject percent (avg. 2.01% for FY 12) Automating correction of some errors, where possible Multiple T&A entry systems utilized Current suspense corrected by NFC Some agencies do not react to outstanding issues –Appointment Limitations –Timely processing of separation actions –Leave updates None

19. High-level TimelineRecent Accomplishments Current StateIssues/Risk 19 PP 20 2012 - Allow collection of multiple debts for Treasury Employee - Increase garnishment without sending bill from $10 - $50 - Debt summary report in flat file format Release 2 - Various FOCUS reports to Reporting Center - Establish receivable account to advanced leave bills and develop separate bills - Bill/collect salary overpayments for employees on non-pay status - New debt notice for FEHB bills Other Ongoing Initiatives - ABCO Database Change and various debt improvements Debt Management Implementation Plan Tested collection of multiple debts Tested garnishment of debts between $10 and $50 Level of effort established by development and debt management operations staffs Algorithm for delinquency computation is in process Proposed a work around to transfer debts to FMS in a more timely manner Internal meetings within NFC and external meetings with Treasury discussing action plan and level of effort for developing and implementing proposed changes Preparation of documentation for PP 20 changes and ABCO database change ABCO Database Change Some of the initiatives by Treasury will require approval from Treasury’s Union Definition of delinquency to be validated by work group

20. High-level TimelineRecent Accomplishments Current StateIssues/Risk 20 Approve by Director SLAs - July 29, 2012 Service Level Agreements – FY 2013 Director Approved SLAs – 6 Obtained comments for NFC’s 20 SLAs - March 1, 2012 Consolidated comments, finalized standard clauses, and obtained internal approval(s) - April 30, 2012 Prepared final draft - May 30, 2012 Submitted to Director for review - June 1, 2012 Director’s Office reviewing SLAs - 10SLAs waiting for internal approval - 4

21. High-level TimelineRecent Accomplishments Current StateIssues/Risk 21 NFC finalizes FY 13 budget and rates - July 20, 2012 IA packages prepared and routed for signatures – July 25 - August 3, 2012 IA packages mailed to customers - August 4 - 31, 2012 Agencies sign and return IAs - September 30, 2012 Interagency Agreements – FY 2013 Payroll-related metrics updated Contact names and addresses updated Updating final adjustments to budget Confirming agency implementation plans for upcoming year None

22. EmpowHR USDA, National Finance Center Customer Board Meeting July 18, 2012

23. Core HR Services 23 HRLOB Solution −Configurable, Near Real-Time, and Web- enabled 1.Human Resources (HR) 2.Time and Attendance 3.Payroll 4.Reporting

24. Non-Core HR Services 24 Interfaces/Integration to Non-core Products 3 rd Party Products ‾ Enter-on-Duty ‾ Recruiting and Staffing ‾ Learning Management ‾ Labor Relations/Employee Relations ‾ Performance Management 3 rd Party Vendors ‾ AVUE, GDCI, HRworX, OPM, NGA, Northrup Grumman, Success Factors

25. High-level TimelineRecent Accomplishments Current StateIssues/Risk 25 EmpowHR Implementations DHS/FEMA QA testing began- May 7, 2012 QA test team members are testing, logging, and resolving issues DHS/FEMA began CUAT testing - June 25, 2012 DHS/FEMA EmpowHR Implementation – PP 17, 2012 e-Performance Implementation OCFO - PP 19, 2012 MSS Implementation OCFO - PP 23, 2012 DHS/FEMA is in their third week of CUAT testing None

26. Incident Report (IR) Summary 26 Number of IRsAprilMayJune Beginning Balance139129110 IRs Received141720 IRs Closed24362 Ending Balance129110128

27. EmpowHR Incident Report (IR) Average Age at Closure 27 Priority CategoryAprilMayJune Critical 105.50 Critical 25257.250 Critical 360.980142