1. Research Methods Lesson Two: 14 th April 2011

2. Today.... To explore the use of questionnaires as a social research method By the end of this session you should be able to... Explain in what case(s) a researcher would use questionnaires Describe the importance of questionnaire design Identify the two types of questionnaire used by social researchers Explain the strengths and limitations of each type of questionnaire

4. Questionnaires are... A list of organised questions

5. In what cases would you want to use questionnaires?

6. To gain information from a large sample of people

7. Examples of questionnaires The Census The British Crime Survey

10. What is important when designing a questionnaire?

11. Good questionnaire design... Easy to understand No jargon Worded clearly Clearly laid out and presented Reassure anonymity/confidentiality Provide suitable alternative answers Phrase questions in neutral terms (leading questions!) i.e. Why do you think sex before marriage is wrong?

12. Questionnaires interview questionnaire (or structured interview) self-completion

13. Self-completion questionnaires... Questionnaire given to respondent and asked to complete it themselves

14. In person Postal Telephone

15. Interview questionnaires... Questionnaire is conducted by an interviewer/researcher The questions are read out to the respondent, and the respondent’s answers are recorded by the interviewer

16. Strengths and limitations of: self- completion questionnaires Strengths and limitations of: interview questionnaires

17. Strengths of self-completion questionnaires... Postal and telephone questionnaires – allow for a geographically dispersed sample which can be contacted easily and cheaply Cheap and easy to administer Respondent can be kept anonymous No interviewer bias

18. Limitations of self-completion questionnaires... Postal questionnaires - it is impossible for the researcher to clarify any questions/instructions that are unclear (validity) Postal – low response rate (well below 50%) which affects representativeness Telephone – May 1993: it is often the man’s name on the telephone directory, and many ex-directory. Illiterate respondents would struggle reading and answering the questions

19. Strengths of interview questionnaires... Interviewer is able to clarify any questions/instructions that are unclear Able to gain data on illiterate respondents Reduces problem of postal response rate

20. Limitations of interview questionnaires... Have to train interviewers Interviewer bias Social desirability (both of these impact on the validity of the data) More time consuming to conduct This often means using a smaller sample = representativeness

21. Types of question open closed

22. Open questions... Ask the respondent to answer a question in their own words i.e. How do you feel about recycling? This gives the respondent more WHAT? Produces what type of data?

23. Closed questions... Only allow a limited number of possible responses These responses are often already provided i.e. Daily  Monthly  Weekly  Annually  Can be used to gain information on respondent’s attitude towards something i.e. Strongly agree  Disagree  Agree  Strongly disagree  Can be used to rank the responses provided i.e. Rank the following factors in terms of what is most important to you: 1 = most important5 = least important Produces what type of data?

24. Today.... We’ve looked at use of questionnaires as a social research method CAN YOU... Explain in what case(s) a researcher would use questionnaires Describe the importance of questionnaire design Identify the two types of questionnaire used by social researchers Explain the strengths and limitations of each type of questionnaire