1. PRO 3002 Pam Soderholm Welcome To Class!

2. All People or Organizations Impacted By A Project or Impacting The Project Are Referred To As ________. Stakeholders QUALITY

3. Stakeholder Documents Should Contain Relevant Information Regarding Their… Interests Involvement Influence Impact on Project Success

4. What Is The Name of The Stakeholder Tool Pictured Below? A) Stakeholder Review B) Stakeholder Analysis Chart C) Stakeholder C & D Matrix D) Stakeholder Engagement Assessment Matrix StakeholderUnawareResistantNeutralSupportiveLeading DrewCD LisaCD

5. "Our Policy: Rule 1 - The customer is always right! Rule 2 - If the customer is ever wrong, re-read rule 1." - Stew Leonard, Stew Leonard’s Supermarkets

6. Every Project Will Have At Least One Stakeholder Who Can Be Impacted in A Positive or Negative Way. TRUE or FALSE

7. What is PMI’s Definition of a Project? A Temporary Endeavor Undertaken to Create a Unique Product, Service, or Result.

8. A Stakeholder Management Plan Should Include… A Stakeholder Engagement Matrix, Mini-Communications Plan, Impact of Project Scope on Stakeholders, and Processes For Updating The Plan

9. A Stakeholder Who is Aware of The Project and Potential Impacts and Open to Change is… A) On Board B) Neutral C) Leading D) Supportive

10. What is PMI’s Definition of Project Management? The Application of Knowledge, Skills, Tools, and Techniques to Project Activities to Meet The Project Requirements.

11. "Your most unhappy customers are your greatest source of learning." - Bill Gates, Microsoft

12. The Steps Involved In Stakeholder Analysis Are Generally: Identify Potential Stakeholders, Analyze Their Potential Impact, and __________. Assess How Key Stakeholders Will React or Respond In Various Situations

13. According to The PMBOK® The Engagement Level of Stakeholders Can Be Classified As Follows: Unaware Resistant Neutral Supportive Leading