1. Dep. 513 Labor Relations International & Human Rights GIRN – Vevey Switzerland – alternatives to an IFA DPDHL Bonn, November 7th, 2013 Linda Kromjong

2. Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA2 Organizational Setup in 4 Divisions Regulatory Environment Among the top 10 largest employers Global Industrial Relations demand for IFA Key Facts about Deutsche Post DHL CoC and SCOC in place complaint filed

3. Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA3 Dialogue Models Benefits early information about potential issues shared solutions common understanding of company performance drivers Strong focus on local level, working well in Europe but missing on global level Working Well Challenges DPDHL Dialogue Model Germany: ver.di member of Supervisory Board Local: Works Council EU: European Works Council European Social Dialogue Global: current dialogue through OECD NCP Germany

4. Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA4 Investigation Models Benefits know our risks due diligence in place continuous improvement Variety of internal investigation formats in place Working Well Challenges DPDHL Investigation Model IR Risk Assessment for high profile countries Audits: global and local Compliance office and compliance hotline in place No joint investigation with external stakeholders

5. Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA5 Remedy Models Benefits early warning system - limit business disruption one DPDHL perspective education & awareness driving employee engagement Local issues escalated through IR Forum and shared cross- divisional Working Well Challenges Issues sorted locally Escalation criteria defining when issues to be sorted globally cross-divisional IR Forum for best practice sharing established Prevention: developing IR Awareness Training through e-learning DPDHL Remedy Model

6. Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA6 Communication Models Benefits stakeholder management brand protection consistent communication & best practice sharing Only reactive external communication, strengthening of internal communication via IR Forum Working Well Challenges DPDHL Communication Model IR Forum: internal communication Set up of External Stakeholder Management Project to develop external communication strategy Only reactive external communication

7. Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA7 Alternatives to an IFA – agenda November 12, 2013 Alternatives to an IFA IntroductionLinda Kromjong9:30 Company examplesAlbert Martens, Enrique Rueda and Linda Kromjong 9:35 Q&Aall10:05 Brainstorming solutions in groupsall10:15 Sharing solutions and wrap upall10:45 Coffeeall11:00

8. Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA8 Alternatives to an IFA – guiding questions for discussion 1.Dialogue models: what dialogue models do you have? what are the success criteria for a productive dialogue? what future models do you envisage? what topics to discuss at what level – local versus global? 2.Investigations of issues: how to you deal with investigation issues – company audit only, jointly with social partners, other external parties? what works – what does not work – what are your suggestions? how do you report on issue found and remedy for resolution? 3.Solutions how to deal best with campaigns and remedy models: how to find the balance between global and local responsibility, where do you solve issues? what escalation processes do you have in place? what remedy model do you have in place? what is the most effective level to communicate solutions externally – local and/or global? split in 3 groups every group all questions post it’s with suggestions on flip chart 30 minutes appoint a spokes person to share the outcome