1. Interpersonal Relations and Communications

2. Communication Theory Fundamental to effective management
The communication process
Consider:
Language differences
Cultural differences

3. Types of Communication
Oral
Uses the spoken word
Written
Verbal/non-verbal
Images, settings, body language
Organizational communication
Vertical
Horizontal
Which is the strongest?
Are there language or cultural issues?

4. Technology and Communication
Many companies have a CIO
Technology allows you to have a virtual office
But miss out on advantages of real office
Can add to stress
Be careful
Be appropriate
What you do is not private
Would you want to see the on a bulletin board?
Klinger’s Half-life Theory of Communications
The quality of a relationship falls by half over a three month period without face-to-face contact

5. Informal Communication
Practical
Grapevine
Effective
Can not control
Management by walking (wandering) around – MBWA

6. Barriers to Communication
Individual
Conflicting signals
Credibility
Reluctance to comm.
Poor listening skills
predispositions
Organizational
Semantics
Status or power diff.
Different perceptions
Noise
Overload
Language

7. Overcoming Barriers Individual Good listening skills 2-way communic.
Be aware of lang.
Be credible
Be sensitive to other’s persepective
Use active listening
Organization
Follow up
Avoid overload
Understand use of each media

8. Exercise
Communication exercises