1. CARE VALUES. Maria Filipe

2. Introduction. I will be defining the importance of the care values that are practiced in health and social care, with reference to selected examples. I will be focusing on scenario 1 and 2. Scenario 1 You are a care worker in a residential home. You care for Mrs Johnson; you are very close to her as you have cared for her for 3 years. Mrs Johnson’ daughter lives 300 miles away. Mrs Johnson has recently been diagnosed with kidney disease and need to go into hospital for tests. She is afraid of hospitals and you know she will be very distressed. You are a key worker for Mrs Johnson and you helped Mrs Johnson when she moved in to put her care plan together. All Mrs Johnson’s care plans and documents are kept locked in the office, including her risk assessments and list of allergies. Mrs Johnson has been very happy in the care home but recently you have noticed that some staff are complaining that Mrs Johnson is really ‘difficult’ at the moment. You go to see Mrs Johnson and notice she is not her usual self she is short tempered, her hair has not been washed and clothes in her room are not hers. Mrs Johnson said she is upset as she was on the toilet in her room the other day and a member of staff walked in, called her lovey and said it was her day and time to get showered. Mrs Johnson shouted at her to get out. Mrs Johnson feels upset as she does like the home overall; she is a vegetarian and thinks the food is really good here. Mrs Johnson used to like walking to her local church with help when it was available but this has stopped due to staff shortages. You have spoken to her, Mrs Johnson has asked you not to say anything but you are unsure and feel uneasy.

3. Introduction. Scenario 2. Faye is four years old. She attends ‘Dots 2 Tots playgroup’ for three mornings each week. While at the playgroup Faye likes to join in some of the creative activities that are taking place. She enjoys making things. Bobby is three years and attends every morning; he likes football and playing outside. Olivia is 4 years old and attends nursery twice a week she enjoys jigsaws and reading. You are working as a nursery nurse, you have been asked to talk to the 3 children ands devise an activity or trip in which the children and others can go out. You have spoken to your manager about what you will need before the children can go out e.g. risk assessments, consent and safe number of staff. The children are in disagreement about what would be a good trip, Bobby thinks they should go to the park and play football as he thinks boys choices should come before girls. Some children would like to go to the museum and some would like to go to visit the local zoo. You are really keen to look at a visit which links to their project they are undertaking. Late that week you received a phone call from Faye’s parents saying Faye is upset and her parents asked what Bobby had said to upset her. You take the call and later report back to your manager.

4. Confidentiality Confidentiality means information that is private is protected and safe. It has been entrusted to only the person to who it has been told to. It is private and its not allowed access the person’s confidential information if the general person tells you it or if you are a doctor, teacher, care workers or a parent/guardians on a need to know basics. You can gain confidentiality by protecting written information and verbal information, by keeping the personal information safe in a draw that is locked and make sure the personal details are not over heard

5. Dignity Dignity means keeping yourself private, for example having separate toilets in public places, this is to preserve dignity, men have their own toilets and ladies have theirs, this is to make people more comfortable, and so only you can see yourself. Dignity also is the state or quality of being worthy of honour or respect.

6. Respect Respect is a set of attitudes and behaviours displayed towards an individual or group which demonstrate politeness and consideration, you also show recognition of the value of an individual. For example, being polite, being thoughtful and caring, keeping them informed, meeting their needs, ensuring their privacy, etc.

7. Duty of care Responsibility to ensure the safety of the individuals who use the service, a moral or legal obligation to ensure the safety or well-being of others.

8. Safe guarding Safeguarding means protecting peoples health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. It is fundamental to creating high-quality health and social care, so people feel safe and cared for. Those most in need of protection are: Children. Young people. Adults whose circumstances make them vulnerable., e.g. mental problems, health problems and disabilities

9. Person-Centred approach Person-centred approach is a way of supporting and working with people that informs the whole culture. Carers always put the client at the centre of the care they receive - and provide a framework for them to plan and set a direction for their life. In scenario 1; Mrs Johnson is represented as a vegetarian and the care home provides vegetarian meals. In scenario 2 ; The nursery worker can show person centred care by planning an activity that suits all of the children's needs

10. Non-Discrimination This is treating someone without favouritism or being prejudice toward a person. Non discrimination is not shown in scenario 1 or 2. but discrimination would be shown if; A hospital/ care home only having stairs and no lifts can be discriminating to people in a wheelchair. If you had a Muslim and did not provide Halal food for them or if you have a vegetarian and you don’t provide vegetarian food. Or when someone doesn’t speak English and you do not provide a translator for them

11. Non-Judgemental This is refraining from judgment based on personal ethical standards. In scenario 1; The care workers were judge mental because they called her difficult, they should have addressed Mrs Johnson and asked what was wrong instead of judging her. In scenario 2; the nursery assistant should have spoken to bobby about talking about boys being better then girls and explain to him that he may feel that but maybe it is best not to tell people out loud.