1. USER EXPERIENCE Status

2. END IN MIND Key concepts Status of User Experience Misconceptions Ways to leverage your UEA

3. KEY USER EXPERIENCE CONCEPTS

4. KEY UX CONCEPTS Intuitive Natural Effective

5. The most simple solution [what we hope for]

6. The most feature rich solution [what is often wanted]

7. The most valuable solution [what is usually needed]

8. WHAT IS THE UX FRAMEWORK? Consistency Library Baseline Modern Mobile

9. WHERE ARE WE AT?

10. 75% ISI UX FRAMEWORK ADOPTION

11. TIMELINE Framework Introduction JUNE 2014 0% Current SEPT 2015 75% Next Milestone JUNE 2016 90% AUG2014 New UEA’s

12. 90% UX ARCHITECTS PROJECT COVERAGE

13. UX TEAM Tara Jensen M-SHARP Adam Sullivan NRRM, NTIMS, GFM, DRRS-N, DRRS, INSPIRE, INNOVANET John Alexander SHARP, SHARP-LMS, DRRS-N Denise Chau M-SHARP Josh Cooley CV-SHARP

14. STILL GOT WORK TO DO!

15. Overly Complex [Simple, Complex, Just right] Friendly Name Other email Spouse Name Alt Email First Name Email Company Phone Profile UsernamePassword Profile Photo Birthday Job History Save Submit Refresh Cancel Delete Undo Comment Age Gender Last Name

16. First Name Email Company Phone Profile UsernamePassword What is really needed Profile Photo Birthday Job History CREDENTIALS Save Delete

17. Reinvent Too Much [A form is a form]

18. Lack of Clarity [Seek to understand more…]

19. MISCONCEPTIONS

20. Most people make the mistake of thinking design is what it looks like. That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works. – Steve Jobs

21. MISCONCEPTIONS Perceived Capabilities Graphic Design Create requirement artifacts Layout & Styling Actual Capabilities Wireframes Storyboarding Usability testing Information architecture Workflow modeling Create Graphics Styling (CSS/HTML) Prototyping Brainstorming Requirement development Responsive Design

22. LEVERAGE YOUR UEA

23. Pre-work Solutions [Vet ideas, storyboard, workflow before development]

24. Fail Fast, identify gaps and generate ideas quickly

25. Demo-able Artifacts [Prototype, prototype, prototype]

26. Gain feedback quickly and before costly development

27. Connect with users [Get feedback]

28. Integrate UEAs/Team into Customer support visits to assist and learn

29. STANDARDS

30. Framework

31. Laws Stronger Standards Header, Navigation, Branding Classification Markings Login Experience

32. Terminology UX Artifact Type UX Artifact Fidelity WHAT ARTIFACT?HOW DETAILED? Standard Language

33. Terms

34. QUESTIONS?