1. Governance Model and Call Taking Protocol for 112 Emergency Communications Systems (Bulgarian case) June 2007 1st European Security and Safety Summit

2. Page 2 SA ITC – program office for the project, training, maintenance MoI - Dispatching MoSPDA - Dispatching CRC - Regulations MoD – Crisis management and Mobilization Early warning and Notification System O and CIC of MoSPDA “112” Council Chaired by Vice PM MoF is managing Trust fund for 112 Implementation and Operation Emergency and Crisis Management System Telecom operators Т. 112 Centers 28 Centers “112” Т. 150 Т. 160, 166 Т. 8626075 Т. 112 Centers “112” Centers MoH - Dispatching Governance model for National “112 ECS” “112” surcharge collection and accountability for expenditures SA for Protection of CI Incident Management System Incident Management System

3. Page 3 112 Technologies Integration and Operational Protocol BTC Telephone Switching Center BTC Telephone Switching Center Unified 112 Call Center CTICAD ANI-ALI Data Transfer Recording Dispatch Centers Communicate with Field Units Communications Interoperability and on site C2 center Fire Station Fire Station Police Station Police Station CAD EMS CAD Civil Protection GIS/AVL