1. ACRL 12 th National Conference Redefining Tradition Redesign Your Reference Desk: Get Rid of It! Joyce Meldrem Loras College Lori Mardis Northwest Missouri State University Carolyn Johnson Northwest Missouri State University

2. ACRL 12 th National Conference Library Setting Student body Mixed patron needs Medium-sized academic library Growing online presence Reference personnel

3. ACRL 12 th National Conference Rationale Decline in reference questions

4. ACRL 12 th National Conference Rationale Increase in traditional library instruction Demand for online library instruction Increase in use of library web pages

5. ACRL 12 th National Conference Rationale

6. ACRL 12 th National Conference Process History Review of literature

7. ACRL 12 th National Conference Process Discussion and Analysis Recommendation and Proposal Implementation Marketing

8. ACRL 12 th National Conference Process Assessment –Customer Satisfaction Survey –Library Employee Survey –Grapevine

9. ACRL 12 th National Conference Physical Setting

10. ACRL 12 th National Conference Physical Setting

11. ACRL 12 th National Conference Physical Setting

12. ACRL 12 th National Conference Physical Setting

13. ACRL 12 th National Conference Physical Setting

14. ACRL 12 th National Conference Adapting Services On-call hours

15. ACRL 12 th National Conference Adapting Services Open-door system

16. ACRL 12 th National Conference Adapting Services Phone contact list

17. ACRL 12 th National Conference Adapting Services “Get an Answer”

18. ACRL 12 th National Conference Adapting Services “Ask a Librarian”

19. ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction

20. ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction

21. ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction

22. ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction

23. ACRL 12 th National Conference Expanding Services

24. ACRL 12 th National Conference Expanding Services

25. ACRL 12 th National Conference Expanding Services

26. ACRL 12 th National Conference Expanding Services

27. ACRL 12 th National Conference Expanding Services 24/7 online learning objects, user guides, tutorials

28. ACRL 12 th National Conference Expanding Services

29. ACRL 12 th National Conference Expanding Services

30. ACRL 12 th National Conference Expanding Services

31. ACRL 12 th National Conference Expanding Services

32. ACRL 12 th National Conference Expanding Services Online research consultations

33. ACRL 12 th National Conference Expanding Services Citation assistance and consultations

34. ACRL 12 th National Conference Expanding Services Citation assistance and consultations

35. ACRL 12 th National Conference Expanding Services Citation assistance and consultations

36. ACRL 12 th National Conference More information? joyce.meldrem@loras.edu lmardis@mail.nwmissouri.edu carolyn@mail.nwmissouri.edu Selected photos purchased from Photos.com subscription