1. April 29, 2008 Accounts Payable, Account Receivable and Fund Balance with Treasury Daily Status Review National Aeronautics and Space Administration

2. April 29, 2008 Agenda Slide Status of Critical Contact Center Systems Customer Contact Center Metrics AP Daily Performance Metrics AP-AR Outstanding Issues FbwT Daily Reconciliation Status FBwT Outstanding Issues FBwT Outstanding Issues Trend Chart Internal Controls Audit Activity Feedback

3. April 29, 2008 All times Central Status of Critical Contact Center Systems Telephone System is operational Called 1-877-NSSC123, listen to recording and menu and connect to an agent. Daily at 7:00 a.m. Remedy Help Desk is operational Logged in and checked the Console, Flashboards and Bulletin Board. Daily at 7:00 a.m. Centergy Server is upChecked Quickcom and the Reader Board.Daily at 7:00 a.m. Centergy Manager is operationalLogged in.Daily at 7:00 a.m. Voicemail – After Hours Messages – cleared Checked voice message light to confirm messages have been read and deleted. Daily at 7:00 a.m. Emergency After Hours Requests entered into Remedy Checked Remedy to confirm any after hours inquiries have been input. Daily at 7:00 a.m. After Hours Telephone messaging system is operational Called 1-877-NSSC123 after hours recording. Verify option 1 rolls to voice mail and option 2 rolls to after hours on-call Manager. Daily at 7:00 p.m. Quality and Accuracy of InformationRandomly selected live calls and email responses reviewed.Daily Time to AnswerReviewed time to answer Centergy and Report.Daily

4. April 29, 2008 Customer Contact Center Metrics Calls by Inquiry

5. April 29, 2008 Customer Contact Center Metrics Aging Help Desk Tickets

6. April 29, 2008 Note: Data includes interest payments paid via FI Invoice. Wave 1 Performance Metrics For Key Indicators April 1 - 28, 2008

7. April 29, 2008 Note: Data includes interest payments paid via FI Invoice. Wave 1 Interest Performance Metrics April 1 - 28, 2008

8. April 29, 2008 Wave 1 Discounts Performance Metrics April 1 - 28, 2008

9. April 29, 2008 Wave 1 Current Status of Invoices as of April 28, 2008

10. April 29, 2008 DFRC Issues Invoices Breakdown

11. April 29, 2008 MSFC Potential Issues Breakdown

12. April 29, 2008 SSC Potential Issues Breakdown

13. April 29, 2008 Wave 1 Look Ahead April 29 – May 5, 2008

14. April 29, 2008 Performance Metrics For Key Indicators NSSC April 1 – 28, 2008

15. April 29, 2008 Interest Performance Metrics NSSC April 1 - 28, 2008

16. April 29, 2008 Discounts Performance Metrics NSSC April 1 - 28, 2008

17. April 29, 2008 NSSC Current Status of Invoices as of April 28, 2008

18. April 29, 2008 NSSC Look Ahead April 29 – May 5, 2008

19. April 29, 2008 Outstanding IssuesCenterPOCOpenDueComplete AWMS Enhancements Status: Enhancements in testing environment. Tier 3 & 4 in Production. Tier 5 & 6 – on hold. Funding Solution & Good Receipts and Acceptance have preempted Tier 5 & 6 DFRC Henry Daniels 2/21/085/30/08 SR #136526 Invoice Status Report Modified Status: Comp Center recommends the SR be closed and a new SR created for a new report for NSSC to use. All Henry Daniels 2/15/08 4/25/08 SR # 139739 Discrepancy with the GenPRT3 Report Status: Assessment Completed by Comp Center. SSCHenry Daniels 4/2/084/25/08 Accounts Payable Outstanding Issues

20. April 29, 2008 Outstanding IssuesCenterPOCOpenDueComplete SR# 141505 – Report to Correctly Calculate Due Dates Status: In Process All Henry Daniels 4/28/084/30/08 Accounts Payable Outstanding Issues

21. April 29, 2008 Outstanding IssuesCenterPOCOpenDueComplete SR # 137738 Investigate why 7 out of 11 amended bills did not process correctly. Status: Hold. NSSC to run ZFI_AR_R_ RRB_RJCT prior to run T-code DP96. SSCHenry Daniels3/3/084/30/08 SR# 140551 – Change billing address in SAP for Wave 2 Centers Status: Completed Wave 2 Centers Henry Daniels4/14/084/25/08Closed SR # 141335 - EVALUATE OPTIONS FOR PRINTING COPIES OF BILLS FOR CENTERS Create PDF File, Send copy to i-View, Dual printing at NSSC and Center STATUS: Evaluator Assessment AllHenry Daniels 4/24/08 5/24/08 Accounts Receivable Outstanding Issues

22. April 29, 2008 Outstanding IssuesCenterPOCOpenDueComplete SR # 141335 – Change Default Printer for Wave II Centers STATUS: Evaluator Assessment Wave 2 Centers Henry Daniels04/28/085/05/08 Accounts Receivable Outstanding Issues

23. April 29, 2008 Outstanding IssuesCenterPOCOpenDueComplete Other Outstanding Issues

24. April 29, 2008 Days Aged Number$ In ThousandsExplanation IPACs 4 13 19 23 26 44 1 2 1 -11.04.4 6 -9 Researching GSA Sales will be posted by SSC Waiting on Cost RFC Payments 0 5 -3614 DIT Deposits 5219CAAS SSC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status

25. April 29, 2008 Daily Reconciliation Status Days Aged Number $ In Thousands Explanation IPACs 3 4 5 9 13 23 29 38 40 53 66 76 79 83 1113121112111511131211121115 1 496 -.3 112 -71 -5.3 -.6 -.7 -6 -.2 -3 -2 IPAC reversal AR IPAC to process GSA Processed by Dryden partial remaining AR is working 100k, Balance to be processed by DFRC FI invoice to be processed by DFRC FI Invoice to be processed by DFRC FEB IPAC correction, DFRC needs to re-enter FI Invoice processed by Dryden (original amt was $73k) GSA Processed by Dryden; partial clearing FI Invoice processed by Dryden FI Invoice to be processed by DFRC GSA for DFRC to process FI Invoice to be processed by DFRC RFC Payments 0 11 13 19 61216121 -1989 2667.05 2679 DIT Labor JV needs to be entered to clear variance BOA Adjustment by DFRC (Rev & Re-entry=net $50.00) Labor JV needs to be entered to clear variance Deposits No Variance DFRC FBWT/FMS 224 Reconciliation Aging

26. April 29, 2008 Daily Reconciliation Status MSFC FBWT/FMS 224 Reconciliation Aging Days Aged Number $ In Thousands Explanation IPACs 0 5 7 11 12 15 20 29 4111171141111711 -2 428 -183 43 -16 -5120 -1378 131 Researching AR IPAC to be processed FTS Accounts Receivable researching CAAS-Forwarded to MSFC CAAS MSFC to process Limited payability issue being researched RFC Payments 0 2 21 24 5111 5111 -11294 1 -12 DIT Cancelled check needs to be reversed Need to do IPAC to HQ to correct variance Variance created by reversal, related to contract holdback issue Deposits 2 20 28 211211 1 14 Researching Advance check to be posted by MSFC Advance being posted by center

27. April 29, 2008 CenterBlank ALCBlank Functional Area Blank Business Area Blank Commitment Item SSCNo varianceNo VarianceNo variance DFRCNo variance MSFCNo variance FBWT Continuous Monitoring Program Activities Daily Reconciliation Status

28. April 29, 2008 Outstanding IssuesCenterPOCOpenDueComplete Fund Balance with Treasury Outstanding Issues

29. April 29, 2008 Outstanding Issues Aging Report

30. April 29, 2008 Internal Controls Fund Balance With Treasury RecommendationProposed ResolutionStatus NASA should consider strengthening its communications with the centers by developing and implementing a communication plan that keeps the centers up to date on control monitoring requirements. The NASA OCFO will respond.Open In accordance with Treasury's rules and regulations regarding suspense accounts, NASA should consider modifying the SAP to Treasury reconciliation process to eliminate suspense Journal Voucher (JV). NASA should request a waiver from Treasury to be able to post to suspense until NASA can update the process and eliminate the need to post to suspense The NASA OCFO will respond.Open Status of resolution – NSSC Transitioning Process Design Assessment

31. April 29, 2008 Internal Controls Accounts Payable RecommendationProposed ResolutionStatus The NSSC should designate an individual within the Center's Accounts Payable or Procurement department to update the NSSC Vendor Invoice Processor of changes regarding Center's authority listing. In addition, a back-up designee should be assigned for each Center. The NSSC AP will obtain invoice approval lists from Center Procurement and Finance and implement a process to receive the POC list for Contract Assignments from Center Procurement. Procedure will require regular updates from and follow-ups to Procurement and Finance to ensure both lists are kept up to date. Open Status of resolution – NSSC Transitioning Process Design Assessment

32. April 29, 2008 Accounts Payable RecommendationProposed ResolutionStatus The NSSC Vendor Payment Processor should validate that services have been rendered and the IPAC was approved by the applicable CO or COTR before posting to SAP. The NSSC sees the process differently. At the time the IPAC is received by NASA the U. S. Treasury has already reduced NASA's funding by the amount of the IPAC transactions so there is little need to hold these transactions out of the accounting system pending some additional approval. Posting the valid and complete transactions upon receipt actually allows NASA records to remain in balance with U. S. Treasury records. Currently the NSSC performs the following IPAC validations based on downloaded information from GOALS: Purchase Order Number, Obligation Amount in SAP, Type Payment, Originating ALC, Customer ALC, Document Reference Number, Dollar Amount, Accomplish Date. After validation, the IPAC is posted to SAP. For Goods Receipt related IPACs the NSSC also checks SAP to ensure the goods receipt transaction has been processed in SAP. For services related IPAC the NSSC posts the IPAC transactions upon receipt/validation and then notifies the responsible activity of the posting and asks for confirmation/approval of services claimed on invoice/IPAC. If the responsible activity disapproves the posting the NSSC will work with the charging entity to reverse the IPAC or take other required action. The NSSC recognizes that not all NASA Centers are using an approval prior to posting process for IPAC. Therefore the NSSC will develop a standard IPAC posting procedure and coordinate it with the OCFO to standardize the process across NASA. Open Internal Controls Status of resolution – NSSC Transitioning Process Design Assessment

33. April 29, 2008 Audit Activity No open audit activity.

34. April 29, 2008 OCFO Core Transition Team Members Wave 1 Center CFOs, DCFOs Wave 2 Center CFOs, DCFOs Wave 1 Center On-Site Representatives NSSC Feedback

35. April 29, 2008 SignOffPage