1. FORESTUR: “Tailored training for professionals in the rural tourist sector” ES/06/B/F/PP-149544 DRAFT QUALITY & MANAGEMENT PLAN Budapest, June 2007

2. 1 What was required by LdV? The work programme must include a quality management plan: procedures, criteria and resources for monitoring and evaluation of the progress of the project, and for internal or external evaluation –including quality control and testing, if applicable- of the interim and final results in comparison with the needs of the target groups and sector and of the potential users.

3. 2 What is a QM plan? A Quality Management Project Plan is a written document that describes the quality assurance procedures, quality control specifications, and other technical activities that must be implemented to ensure that the results of the project or task to be performed will meet project specifications.

4. 3 How do we develop a QM Plan? Development of a QM Plan should be a multi-step process involving a number of people. The following is a brief summary of the process: 1. Assemble a project team and "systematically plan" what needs to be done. 2. Write a QM Project Plan using the results of that planning process. 3. Review and approval this Project Plan.

5. 4 Quality management responsibles EUROPROF. HU PIXEL IT CIDAf RO FCVRE Brussels FLORIDA ES Coordinators

6. 5 Forestur QM plan - draft Objetives: to ensure the smooth running and accomplishment of the action plan to check that the objectives achieved during the project fit the established programme to monitor fundamental changes that take place and take decisions in this regard to improve the project as it progresses and predict its future development to quantify the different results gained to analyse the quality of the project in terms of its local / regional / national / transnational impact

7. 6 Tools to evaluate The evaluation of the management could be done by means of: Interim and Final reports for the LdV NA x Quality/satisfaction questionnaires after transnational meetings x Last meeting only 2 people did it. Quality/satisfaction questionnaires or evaluation reports periodically or at the end of each WP **Proposal Cost report analysis x Internal justification after each WP x Project Management Committee (PMC) meetings (during all the transnational meetings) x Use of communication tools (website and platform) ¿¿??

8. 7 Draft Quality Management Plan 1.Introduction 2.Structure: - Work Plan - Total number of staff days by categories 3. Internal organisation of the project (partners’ role). - Project Management Committee (PMC) members - PMC Objectives - Evaluation instruments 4. Expected outcomes / results 5. Documents. Organisation of documents ** Presentation of a model to evaluate the project.