2. 1 If only…

3. 2 Background Knowledge Pre-reading Reading Practice

4. 3

5. 4 Convenience Chain Store

6. 5 Business Operations

7. 6 Main Products

8. 7

9. 8 Word Input Supermarket Shopping Shopper/customer Shopping list Shopping bag Shopkeeper Shop assistant Shelf Counter Cart/trolley Cash register Cash Desk/checkout

10. 9 Oral Practice: Pair Work Please describe how people do shopping in a supermarket.

11. 10

12. 11 I firmly believed … would see me through any situation that might arise, from soothing impatient or unpleasant people to … Welcome! Thank you! Sorry, Sir. Can I help you ？

13. 12 … an old woman shattered my belief that a glib response could smooth over the rough spots of dealing with other human beings. ？ ？ ？

14. 13 …the woman presented a sharp contrast to our shiny store with its bright lightening and neatly arranged shelves. Vs.

15. 14 … stared with a strange intensity at the label.

16. 15 … we have a special on bologna today… I need some food.

17. 16 … But the employee rules flooded into my mind: Remain polite, but do not let the customer get the best of you. Let them know that you are in control. Rules? I can’t pay…

18. 17 … For a moment, I even entertained the idea that this was some sort of test…

19. 18 I’m sorry, ma’am, but I can’t give away anything for free.

20. 19 The old woman’s face collapsed a bit more, if that were possible, and her hands trembled as she put the can back on the shelf. She shuffled past me toward the door, … …

21. 20 … I rushed out of the door with the can of corn, but she was nowhere in sight.

22. 21 For the rest of my shift, the image of the woman haunted me. Old, sick and desperate Young, healthy and smug

23. 22 If only… … I was saddened to realize how fragile a hold we have on our better instinct.

24. 23

25. 24 If I were the shop assistant,… (use subjunctive mood) Oral Presentation

26. 25 Questions for oral practice: What would you do if you met a beggar asking for money on the street?

27. 课件作者： 作者单位： 庞云青 西安交通大学