1. Crisis Management: Introduction Y.K. Zhumadil Al-Farabi Kazakh National University Open Faculty Interdisciplinary Seminar 22 October 2011

2. Outline: I. Intro: Understanding the Relevance II. Grasping the Subject: a) Basic Concepts b) The Process. Causes and Consequences c) Challenges. Leadership tasks III. Concluding Remarks. Q/A

3. Need for Multi-Disciplinary Approach  Political science  Sociology  Psychology  International Relations  Economics  Law  Public Administration  Business Administration  Journalism and PR  Etc.

4. Crisis is “a serious threat to the basic structures or the fundamental values and norms of a system, which under time pressure and highly uncertain circumstances necessitates making critical decisions.” Crisis is a test

5. Threat or Opportunity?

6. Crisis management is “management practices concerning non-routine phenomena and developments”  Leadership is “a set of strategic tasks that encompasses all activities associated with the stages of crisis management.” Crisis response = decision-making + implementation

7. The Process  Prevention  Preparation and Planning  Response  Recovery  Changing nature of crises  Different types of crisis development

8. Causes  Multiple Causes  Unnoticed factors  Inability to cope with disturbances Multi-Level Approach  Micro  Meso  Macro

9. Consequences  Negative: Damage and Destruction  Long term consequences  “Crisis after the crisis”  Movement towards normalcy. Restoration of the Status Quo  Positive consequences  Politicization

10.  Crisis sense making – recognition what the crisis is about; early-warning systems, data collection; information sharing.  Decision making - proactive crisis response; coordination; division of labour – decentralization; crisis plans vs. crisis planning.  Crisis meaning making - leader's credibility; crisis communication.  Crisis termination –'blame games'. Leaders' self-evaluation and reflection.  Crisis learning – investigation teams, commissions or consultancy agencies; careful consideration of crisis-induced programs. Leadership tasks

11. What would future crises look like?

12. Questions/Issues???

13. THANK YOU!!! E-mail: yerke_zhumadil@inbox.ruyerke_zhumadil@inbox.ru