1. Marketing Using Data Mining and Econometric methods

2. I want you to make a grammatical four-word sentence as quickly as possible out of each set. (scrambled-sentence test) 1.him was worried she always 2.are from Florida oranges temperature 3.ball the throw toss silently 4.shoes give replace old the 5.he observes occasionally people watches 6.be will sweat lonely they 7.sky the seamless gray is 8.should not withdraw forgetful we 9.us bingo sing play let 10.sunlight makes temperature wrinkle raisins Malcolm Gladwell - Blink

3. How do you Feel?

4. Priming Priming is in which subtle suggestions to the subconscious mind can influence subsequent behavior. Overloading the rational brain allowing the emotional brain to make decision Overloading with technical details. – (the rule of 7)

5. In a business where the customer is VERY LIKELY to have a bad customer experience By law cannot intervene by changing game odds. Highly competitive with other casinos – Lots of Glitz and Glamour

6. The Solution

7. What Harrah’s has done Using Cognos, IBM, SAS, Teradata, Tibco, and others to create a highly integrated and customized solution to meet their BI and CRM needs Like many reward cards Changing in the way that they view the customer as an extension of the supply chain Parsing data down to the finest grain, mining each person separately

8. Total Rewards What type of room, where, and when What games you play, how log you play for, and how much you spend Where and when you eat Where you go in the casino When you like to vacation What you favorite game is What you loss threshold is

9. How is Harrah’s Pushing Influence? Intervening in the process to try and assure a a great customer experience

10. How Slippery is this Slope? Does this feel like big brother? Is this going to far? What limits should a company go to make a profit? – How do you feel about the subject after the presentation?