1. SriTel Customer Care System A.I.S Liyanage2010/MCS034 D.P.D. Perera2010/MCS048 E.A. Saman Premathilake2010/MCS058 P.H.P Indika(L2)2010/MCS030 U.G.R.D. Samarasinghe2010/MCS067 P.G.D.N Pushpakumara2010/MCS059 Chanaka Siriwardena(L1)2010/MCS071 R.M. Ranasinghe2010/MCS071 M.M.C.K Bandara2010/MCS003 GROUP E

2. Sri Tel Ltd (STL), is a Sri Lankan based Telecommunication company offering mobile communication services. Introduction to the system STL is the latest entrant to an already saturated telecommunication market and is in the lookout for any opportunities to increase market share.

3. Offers GSM / 3G based services related to voice and data Existing system Has already implemented a best-of-the-breed Provisioning System from an international telecom vendor

4. Portal is to be called as “Sri-Care”. New system provide a state-of-the-art Internet-based Customer Care Portal for customers to configure and pay for their services.

5. 3 Architectures of the system Three Tier Architectur Service Oriented Architecture MVC Architecture

6. Three Tier Architectur

7. Service Oriented Architecture

8. MVC Architecture

9. pic1 Demonstration of the Implemented system Create account new or any existing customer.

10. Recovering and changing passwords of the system. pic1

11. View current and past bills. pic1 pic2

12. pic1 Activating and deactivating of services (VAS).

13. pic1 Online bill payments using credit and debit cards.

14. Subscriptions of services. pic1

15. Chat on-line with customer care agents to resolve problems. pic1

16. Security

17. Questions?