1. Let Ascension take your business to new heights Expert Knowledge Sharing (Utilising Knowledge as a Commodity) Scott Warnock Andrew Smillie

2. Let Ascension take your business to new heights Knowledge Sharing Systems Provide a way to gather specialist knowledge and make that knowledge easily accessible to many employees Automates complex assessment tasks by applying business rules to conclude the most appropriate decision

3. Let Ascension take your business to new heights XpertRule Development environment designed in the UK by Attar Software 3 rd Generation web enabled product Used by major clients around the world The Leading expert system on the market today

4. Let Ascension take your business to new heights XpertRule Benefits Depicts business rules in graphical format Easy to understand decision trees in business language Rapid development and prototype generation Significantly reduced development time over Visual Basic, C or Java Easy maintenance should business rules change Business rules can be changed / maintained by business users Easy deployment Automatic generation of web application (Microsoft or Java) Provides consistent implementation of business rules

5. Let Ascension take your business to new heights Typical Uses of Xpertrule Encapsulation & Deployment of knowledge to non-experts Execution of complex assessment tasks Provision of Consistent & Pro-active decision making Risk assessment Configuration validation Helpdesk applications (Technical & Customer Support) Outbound selling Data collection & Validation

6. Let Ascension take your business to new heights Is it Knowledge Management ?? Xpertrule is not a Knowledge Management solution Xpertrule guides people through a simple, step-by-step dialogue to answers which lie within a structured knowledge base There is no searching for answers, users are delivered the right information on demand

7. Let Ascension take your business to new heights Example users E-SupportE-SellingE-GovernmentSpecialist Apps In-Bound Call Centre Helpdesk Major ERP Vendor Out-Bound Call Centre Telesales Customer Retention Procurement Help Data Collect & Validate Consistent decisions Advert Scheduling Product Movement Risk Assessment

8. Let Ascension take your business to new heights Typical development & deployment Capture KnowledgeMap Knowledge GraphicallyPrototype Application Deploy on Intranet / Web Contact Centre One stop shop Public Access

9. Let Ascension take your business to new heights BACK

10. Let Ascension take your business to new heights