5. ˈ g ʌ vərnəns

7. People Process Policy

8. PeopleProcessPolicy

9. Governance People Process Policy People Process Policy Define Design Develop Deploy Manage Measure Modify Change Operations

10. Governance Define Design Develop Deploy Modify Change Operations People Process Policy People Process Policy Manage Measure

12. Policy People Process Technology Managed Information Solution Workload Service

13. Document Inputs (Requests) Outputs (Changes) Operational Procedures Measure SLAs Achieved Costs of Operations Automate PowerShell Third Party Tools ROI & ROI

17. Request Data points Workflow Approval Provision Procedures Policies Logic Log Document Report Insight Compliance

18. Request Data points SharePoint List Workflow Approval SPD Workflow Provision Procedures Policies Logic PowerShell Proxy Elevation Isolation Scheduled Task Log Document SharePoint List Report Insight Compliance Excel

21. Request Data points SharePoint List Forms, BCS Workflow Approval SPD Workflow Workflow Provision Procedures Policies Logic PowerShell.NET app Proxy Elevation Isolation Scheduled Task Service, Service App, Timer Job Log Document SharePoint List SQL Database Report Insight Compliance Excel Reporting, BI

23. MySPC