1. Getting the most out of eMed Survey Reporting Presented by: Jay Bishop, COO

2. eMed Survey Reporting Tool*  Provides snapshot regarding the patient’s experience for:  HCAHPS, Home Health, Emergency Department or Outpatient Services  Available in real-time upon completion of surveys  Able to trend monthly, quarterly or annually  Query – Analyze multiple levels of data on demand * JLM Proprietary Database

3. Login to client site https://www.emedsurvey.com Client Login: 1.Login to https://emedsurvey.com 2.Enter Username and Password (contact JLM if you do not have a username assigned.

4. Login to client site https://www.emedsurvey.com Client Login: 1.Login to https://emedsurvey.com 2.Enter Username and Password (contact JLM if you do not have a username assigned. 3.From this page, you can decide to select “Reports” or run a query from the database.

5. Running Reports https://www.emedsurvey.com Client Login: 1.Login to https://emedsurvey.com 2.Enter Username and Password (contact JLM if you do not have a username assigned. 3.From this page, you can decide to select “Reports” or run a query from the database. 4.Select type of report you want to run (CMS HCAHPS, HHCAHPS, Patient Satisfaction, etc)

6. Running Reports 1.Select type of report you want to run (CMS HCAHPS, HHCAHPS, Patient Satisfaction, etc) 2.Select survey (CMS HCAHPS Inpatient) 3.Hospital is in drop down box. 4.In “Survey Period” Select Start and End Dates 5.Click “Generate Report”

7. Report Examples CMS HCAHPS National Comparison 11 HCAHPS Composites Compares your hospital against the National Rankings (50 th, 75 th, 90 th ) CMS Mode adjusted Color coded to identify percentile ranges

8. Report Examples Data Summary with Trending (cont’d) Displays individual measures for each composite Trend by: Decimal, Percent (Average) or Top Box format Trend up to 12 months Can be exported to excel for more analysis Performing lower in “describing side effects”

9. Report Examples Top Box HCAHPS Areas Breaks down HCAHPS scores by unit or location Identify largest areas for improvement Top Box (Always) raw scores

10. Report Examples Top Box HCAHPS Facility Report Compare hospital scores across the system Specific to hospital or system Allows for collaboration A B C D E F G H

11. Additional eMed Survey Reports and Queries

12. Report Examples Top Box ER Facility Report Compare hospital scores across the system for Emergency Department Specific to hospital or system Collaboration A B C D E F G

13. Report Examples Weighted Response Summary Displays question percentage scores for each type of response Very Poor Poor Fair Good Very Good Works for ER and Outp

14. Report Examples Response Summary Displays roll up scores for individual questions for Preventative Care Good for monthly reports

15. Querying the Data in eMed Survey  Query any type of survey (HCAHPS, Preventative Care, Emergency, Surgery or Testing)  Deeper analysis of the data  Filter responses in any combination  Aggregate level over any given time period  Drill down at the patient level  Export comments or results to excel for further analysis

16. Queries https://www.emedsurvey.com Query Data Applies to: - Patient Satisfaction (ER, Outp, Inpt) -HCAHPS -Preventative Care For more detail, you can query the database Select Hospital and date range Submit Query

17. Queries Query Data Applies to: - Patient Satisfaction (ER, Outp, Inpt) -HCAHPS -Preventative Care For more detail, you can query the database Select Hospital and date range Submit Query

18. Queries https://www.emedsurvey.com Client Login: Query Data Applies to: - Patient Satisfaction (ER, Outp, Inpt) -HCAHPS -Preventative Care For more detail, you can query the database Select Hospital and date range Submit Query

19. Queries Query Data 2 Steps for hospitals sharing database - Select (Date Range) - Select (F. Survey Status) - Completed - Select (AT. Hospital Name) - Name of your facility

20. Queries https://www.emedsurvey.com Query Data (cont’d) -AW. Which area of the hospital was the patient an inpatient? -(Click on area for more information specific to that area)

21. Query Examples https://www.emedsurvey.com Client Login: Patient Drill Down For non-HCAHPS data, users can click on any comment to drill down to the patient level. Preventative Care – Feedback in 24 to 48 hours. Can be utilized for motivation and praise

22. Report Examples https://www.emedsurvey.com Exporting to Excel Any query or report can easily be exported to Excel for further analysis Developing easy access “export’ buttons for numerous formats (excel, powerpoint, etc)

23. Contact Us: J. L. Morgan & Associates 7057 Meadowlark Drive| Birmingham, Al 35242 205-995-4226 | Fax: 205-995-7141 www.Jlmorganandassociates.com Jeff Morgan, President 205-408-8774 Office Jeff.morgan@jlmassoc.com Jay Bishop, MSHA, CPHQ, COO 205-995-7108 Office jay.Bishop@jlmassoc.com Tanya Harris-Haynes HCAHPS Manager 205-995-7144 Office tanya.harris@jlmassoc.com Wendy Dew Programs Director (Preventative Care / Pat Sat) 205-995-7107 Office Wendy.dew@jlmassoc.com Latrice Lawson Data Manager 205-995-7139 Office Latrice.lawson@jlmassoc.com

24. Thank you for your time!