1. Chapter 3 Questions and Their Uses Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin

2. 3-2 Chapter Summary Open and Closed Questions Primary and Probing Questions Neutral and Leading Questions Common Question Pitfalls Summary

3. 3-3 Open and Closed Questions Open Questions Open questions are broad, often specifying only a topic, and allow the respondent considerable freedom in determining the amount and kind of information to offer.

4. 3-4 Open and Closed Questions Open Questions ▫Highly Open Questions ▫Moderately Open Questions ▫Open Questions Have Advantages ▫Open Questions Have Disadvantages

5. 3-5 Open and Closed Questions Closed Questions ▫Closed questions are narrow in focus and restrict the interviewee’s freedom to determine the amount and kind of information to offer.

6. 3-6 Open and Closed Questions Closed Questions ▫Moderately Closed Questions ▫Highly Closed Questions ▫Bipolar Questions ▫Closed Questions Have Advantages ▫Closed Questions Have Disadvantages

7. 3-7 Primary and Probing Questions Primary questions introduce topics or new areas within a topic and can stand alone even when taken out of context. Probing questions attempt to discover additional information following a primary or secondary question.

8. 3-8 Primary and Probing Questions Types of Probing Questions ▫Silent Probes ▫Nudging Probes ▫Clearinghouse Probes ▫Informational Probes ▫Restatement Probes ▫Reflective Probes ▫Mirror Probes

9. 3-9 Primary and Probing Questions Skillful Interviewing with Probing Questions ▫Skillful probing leads to insightful answers. ▫Be patient and be persistent.

10. 3-10 Neutral and Leading Questions Neutral questions encourage honest answers. Leading questions direct interviewees to specific answers. Interviewer bias leads to dictated responses. Loaded questions dictate answers through language or entrapment.

11. 3-11 Neutral and Leading Questions

12. 3-12 Common Question Pitfalls The Bipolar Trap The Tell Me Everything The Open-to-Closed Switch The Double-Barreled Inquisition The Leading Push The Guessing Game The Yes (No) Response The Curious Probe The Quiz Show Complexity vs. Simplicity The Don’t Ask, Don’t Tell

13. 3-13 Summary Questions are the tools of the trade for both interviewers and interviewees. Knowing question types, unique uses, and advantages and disadvantages, allows one to develop considerable interviewing skill.