1. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 Employment: From Competitive to Customized An individualized approach to providing access to employment for all students and adults with complex lives

2. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Supports and good matching have taken us a long way… From traditional jobs

3. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 To manufacturing: Cipriana has worked her job for over 20 years

4. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 To the high tech industry: Tom was successful right out of an institution

5. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 But what about Kim, a young woman on the cusp of adulthood?

6. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 A poorly matched competitive job almost cost her a chance to work

7. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 But by using customized employment, Kim has worked for over 15 years…

8. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 And what about Jennie, a young woman who never considered a working life much less what she might want to do?

9. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Jenni now works at our local gas company using customized employment…

10. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customized Employment According to US/DOL: Customized employment means individualizing the employment relationship between employees and employers in ways that meet the needs of both. It is based on an individualized determination of the strengths, needs, and interests of the person with a disability, and is also designed to meet the specific needs of the employer.

11. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customized Negotiables from Applicants to Employers Essential responsibilities of a job as detailed in job descriptions; and/or Non-essential responsibilities or expectations that might include: Time, hours, location, etc for work to be performed Support and supervision strategies Productivity and outcome expectations

12. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customized Process Discovery Capturing discovery through profiles Customized, person-centered planning Portfolio/visual resume development Job development and negotiation Job site analysis, accommodations, support

13. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Let’s review the importance of Discovery… Discovery is the foundation of customization. The lessons learned in discovery have a direct impact on the negotiations with employers and should be reflected in the customized job descriptions for job seekers.

14. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customization and Complex Lives Disability Age: maturity/youth Poverty Homelessness Family responsibilities Lack of experience or skills Low self-esteem Cultural Health Addiction Lack of education Habits/life routines Dependence on benefits

15. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Characteristics of an Ideal Job Conditions are characteristics of any job developed for the individual. Conditions refer to issues such as days of work, pay, benefits, location of the job, inside/outside work, time of day, hours per week, etc. While it is possible to have too many conditions, these are extremely important considerations in customizing a job. Target go/no go conditions for priority consideration.

16. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Features of Customized Employment Based on discovery of the applicant more than on evaluative/comparative processes Driven by a customized plan developed by the applicant’s strengths, needs and interests Focuses on tasks rather than job titles to negotiate essential responsibilities

17. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Features of Customized Employment Specific job duties are negotiated with employers, voluntarily, to customize the job Occurs in regular community workplaces or in self-owned businesses Involves pay of at least the minimum wage up to prevailing wage

18. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Features of Customized Employment Applicable to all users of workforce system Includes on-going supports and reasonable accommodations, as appropriate Starts with the individual as the source of information and direction to labor force

19. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Two Distinct Approaches Labor Market Job Development: Responding to the needs of employers with applicants who are “qualified” to meet those general needs. Customized Job Development: Discovering the “strengths, needs and interests” of applicants and negotiating a job description that meets both the applicant’s and employer’s specific.

20. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Limitations of Labor Market approaches Even after concerted effort, our friend with significant challenges is not selected for a job. He is told that he didn’t quite fit any of the job descriptions due to a variety of reasons.

21. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customized Job Development Pool of Potential Applicants Potential Employers Job Developer In Customized Job Development, Job Developers gets to know one applicant at a time through discovery before meeting with potential employers in the community. Applicant of Concern

22. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Discovery allows us to determine who the applicant is, their complexities as well as their potential contributions to employers. Discovery Process Responsibilities Challenges Transportation Complexities Hobbies Skills Interest Areas Education

23. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customized Job Development The Applicant’s Conditions, Preferences and Contributions are identified through a Customized Planning Process as well as a Task List. The Job Developer then meets with specific employers in an effort to negotiate a customized job description. From a list of potential employers identified during the Customized Plan.

24. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customized Job Development Customized Employment is successful when there is a negotiated fit between the applicant’s “strengths, needs and interests” and the “specific needs of an employer”.

25. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Let’s Experience Discovery: Ask your partner: 1) What is something about you that most people don’t know? 2) Where/when are you at your best? 3) Where/when are you at your worst? 4) Other than spouse/parents/partner/ kids, who knows you best? 5) What makes it worth – other than your work – getting out of bed in the morning?

26. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Everyone Customizes… Most employees, soon after landing a “competitive job” begin subtly customizing the features of that job to meet their individual needs. Customized Employment simply seeks to start the process before the job is developed, in upfront negotiations with employers.

27. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customization: More than Matching While good job matching is a necessary component of customization, customized employment involves additional components. Customized employment involves negotiating the essential responsibilities of the job as well as the employer’s expectations on behalf of the applicant.

28. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Categories of Customized Employment Carved Jobs: Job descriptions based on tasks derived from a single traditional job Negotiated Jobs: Job descriptions based on tasks derived from a variety of jobs Created Jobs: Job descriptions based on heretofore unmet needs of a work setting Contract Jobs: Carved, negotiated or created job descriptions performed under a contract Micro-enterprises: Small businesses based on the unmet needs of a local market

29. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Carved Jobs: Tasks derived from a file clerk position to do sorting and filing

30. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Example of a Carved, Shared Job: Maintaining customer database for A/V company

31. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Negotiated job in retail setting

32. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Negotiated Jobs: Performing various jobs within a music store – set-up, cleaning, etc.

33. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Negotiated job in child care – Began as a carved job

34. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Created Jobs: Offering delivery in an insurance company

35. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Created jobs: Stopping “Slip and Falls” in a factory

36. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Contract Jobs: Data entry in a county personnel office

37. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Created job: Starting a micro-business

38. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Micro-business & “Day Job”: DJ in clubs on weekends and carved retail support during the day

39. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Created job: Starting a micro-business

40. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 But is employment for everyone?

41. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 What about employment for Marci?

42. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Job Development calls were made to a local newspaper in Marci’s home town…

43. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Customized Employment makes employment possible for all people: Marci provides “specialty stapling” as a contribution

44. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 And custom shredding of confidential documents for her employer.

45. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Marci’s current support team: Personal assistant and supervisor

46. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 For additional information: MYTI.org onestops.info ODEP.gov

47. MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102, Gautier, MS 39553 (228) 497-6999 Additional Variations to CE Business within a business Resource sharing job by applicant Shared job responsibilities Business ownership and wage employment Multiple customized jobs