1. Northumbrian Water Health Liaison Meeting 23 rd June 2010 Kate Parkin Operations Inspector

2. DWI Structure Overview of drinking water quality England & Wales and Northern Region Compliance issues Event assessments Consumers Risk assessments Overview

3. Management Structure Operations Team Structure –Events –Audits –Compliance & Complaints Liaison Inspector role DWI Structure 2009-10

4. England and Wales overview Northumbrian Region overview –CIR 2009 not yet published by DWI –Lead –Taste & Odour –Metaldehyde Drinking Water Quality 2009

5. Lead pipework in properties New standard in 2013 - 10µg/l Local authority liaison Lead replacement schemes Lead

6. Taste & Odour Regulatory standard Investigation into source Descriptors: –Earthy/musty –Chlorinous –TCP –Sweet/fruity –And many more...

7. Hazard Identification Regulatory action Catchment management Metaldehyde

8. Not significant (category 1): no further information required by inspector to assess the event Minor (category 2): no further information required by inspector to assess the event Significant (category 3): full company report required to enable inspector to assess the event Serious (category 4): in addition to a full company report, the assessment requires action by more than one inspector Major (category 5): in addition to a full company report, the assessment requires action by senior inspectors Events

9. Customers Improving trend in public confidence in the region Reduction in contacts regarding discoloured water Demonstrates the benefits of Company investment

10. Regulation 28 Hazard identification Control Measures Enforcement/Notices Raw water Risk Assessments

11. Questions?