1. “Itemized Statements Why Agencies Request them!” December 8 th, 2015

2. COLLECTION AGENCY Ridiculously nice…

5. Kenlyn T. Gretz President and CEO of…

6. »This is not legal advice. You should contact your company attorney for legal advice.

7. Why do agency’s request the Itemized Statement?

8. Why »Validation of Debts: »Fair Debt Collection Practices Act: »§ 809. Validation of debts [15 USC 1692g] »30 days from the date of letter request validation of the debt. »After 30 days, not required but you should. »Agency must send, not the creditor.

9. 30 Days If you don’t respond, we need to cancel

10. Why Else? »Validation of Debts: »Fair Credit Reporting Act: »FCRA 623(a) (8), (F), (i) »We must do a reasonable investigation when a credit bureau dispute happens. » Not as many as come because of this.

11. How Many »Dispute TotalsDispute Totals »2-3% of the accounts listed get a dispute

12. Frivolous Dispute Letter

13. Dispute Letter

14. Why ? Small Claims Court Cases »Redacted information ( Patient Initials and MM/YYYY ) »We need it for back up to verify the type of services and charges. It could later be introduced in the case.

17. Why

18. Should you send them at Listing? »Depends on your volume of accounts. »Depends on how many your agency is requesting. »Depends on how you list your accounts with the agency?

19. The stall …

20. 41HV Send me something….

21. Cost »Educate the askers. 1.Agency: 2 minutes to request & postage 2.Creditor: 4 minutes to respond & postage 3.Agency: 5 minutes to image in and send out 4.11 Minutes X 1100 = 201 labor hours per month. 5.HIPAA & Privacy Breach risk

23. Reduce 1.Track for Agency 2.Agency Track 3.Agency develop a audit 4.Agency create generic statement for you. 5.Send agency greater data ( charges, payments, adjustments ) ( skip diagnosis codes – if you are feeling un easy ) 6.Remote Access for a few staff members to print their own. Audit control. Other benefits to access.

24. Remote Access »70% of our larger clients give us access. »VPN – Tunnel »Citrix »Print capability »1 or 2 logins depending on your size »Checking balances. »We know over 30 different healthcare systems

25. Stream Line »Use your account # or data you need quickly access the account. »Weekly request via secure website or email. »Collaboration Center to upload images. www.americollect.com www.americollect.com »Second Screen activity: slow time on calls, evening shift, ER patient access

26. Thank You. SIX time winner of Inc Magazine’s Fastest Growing Private Company – 2009 - 2015! And we just found out we‘ve been Honored for a 7 th year! SEVEN time winner of Inside ARM Best Places to Work in Collections