1. Dealing with Conflict! Brought to you by: Tim Beer, (Schools Volunteer Co-ordinator) Hazel Monger, (Student Representation Co-ordinator)

2. The session aims to enable participants to feel confident in their ability to understand their own and others’ contributions to conflict, and in applying a range of skills when dealing with conflict The aim of the session

3. Dealing with conflict Communication Problem Solving Assertiveness Empathy Skills covered during this session

4. By the end of the session you will be able to: Define conflict Discuss the usefulness of some conflict Demonstrate signs of interpersonal conflict Apply techniques for resolving conflict Learning Objectives

5. “All of us face conflicts at different times in our lives, with different people. The conflicts may be small or large, but the ability to deal with them effectively – and respond favourably – to a situation is a crucial skill to have. It helps us not just in our personal lives, but it allows us to deal with problem situations in our work places.”

6. Conflict is a state of opposition, disagreement or incompatibility between two or more people or groups of people. Sometimes, (not always) conflict is characterized by physical violence. One of the most extreme forms of conflict can be seen between states often constituting war. What is conflict?

7. Time for a group Exercise!

8. Now we’re going to look at examples of scenarios where conflict could arise.

9. Top tips for resolving conflict

10. Back to the scenarios.

11. Interpersonal Conflict.

12. That’s all folks!

13. If you have any problems, contact the Horizon Volunteering Schools coordinator, I’m here to support you! Email: t.beer@coventry.ac.uk Phone:(024) 7679 5216 Drop-in:Wednesday 1:00pm – 4:00pm Other Important Info: