1. 1 © 2004 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID CISCO NETWORK CONNECTIVITY CENTER Business Impact Manager

2. 222 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Usage Guide Use this presentation in conjunction with Cisco Network Connectivity Center (NCC) Overview Cisco NCC Business Impact Manager (BIM) is a module in Cisco NCC and requires Cisco NCC Network Connectivity Monitor (NCM)

3. 333 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Cisco NCC Product Suite MPLS ASM ACM BIM NCM DFM ATM/FR RPSM CiscoWorks Business Processes Applications Infrastructure Adapter Adapters Global Console Dashboard ITEM Report Mgr Presentation Infrastructure Network Connectivity Monitor (NCM) MPLS Manager Routing Protocol Services Manager ATM/FR Manager Applications Applications Services Manager (ASM) Application Connectivity Manager (ACM) Business Processes Business Impact Manager (BIM) Presentation Global Console & Web Console Business Dashboard Report Manager Notification Adapters Adapters to Existing EMS or Systems Remedy, XML, SQL HPOV NNM, Tivoli Netview, Syslog, Concord, InfoVista, BMC Patrol, Cisco WAN Mgr, NetIQ Notification Adapters

4. 444 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Business Management Challenges How are infrastructure, application, and business elements interconnected? How do problems in infrastructure elements spread to impact applications and services? When a single problem causes hundreds of alarms, how do we know what to fix? Pinpointing real problems consumes too many resources to write and maintain rules, scripts, and filters You need to know: Which business elements are impacted by infrastructure and application problems The severity of the impact The importance of the impacted user to the business

5. 555 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Cisco NCC Business Impact Manager Models business entities. Calculates the impact of infrastructure problems on business services and users. Displays impacts in notification logs and maps.

6. 666 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Models Business Services and Processes Line of business, business process, organization, business unit, department, customer, service offering, and more Relationships among entities and to underlying technology How problems spread from technology to business Populated by comprehensive auto-discovery, plus Tools to import business element definitions Topology builder for adding elements and relationships END-TO-END INFORMATION MODEL IS THE KEY TO BUSINESS IMPACT ANALYSIS

7. 777 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Calculates Business Impact Determines what infrastructure or application entities are associated with the root cause problem and what business entities are associated with the impact. Totals user-defined values of all affected entities. Can include external data and non-IT notifications. Such as penalty rates from service contracts, loss of a major supplier or delivery channel Automatically recalculates impacts as the environment changes. Ongoing rules-writing and maintenance is not required

8. 888 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Maps and Notifications Business Services Map displays users, the services they use, and the applications and infrastructure elements that support the services When an event occurs, impact notifications are automatically displayed in the Notification Log and on the Business Services Map.

9. 999 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Business Impact Manager Benefits Boosts SLA compliance by showing you which infrastructure and applications problems impact critical customers and services. Maximizes use of skilled resources, because you can prioritize corrective action on the problems that matter most. Increases competitive advantage, profitability, and customer loyalty by maximizing availability and performance of business-critical services.

10. 10 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID 10 © 2004, Cisco Systems, Inc. All rights reserved. Presentation_ID