2. 1 Welcome ! Henry Ford Community College Cisco IP Phone and Voice Mail Training Brought to you by: Sentinel Technologies

3. Model: 7965G Color Phone Cisco 7960 Series - 6 Call Button Functionality

4. What is VoIP Telephony? VoIP is… Voice communication over the same data lines you use for your computer.

5. Training Button Functions Telephone Features Voicemail Instructions

6. 5 Buttons, Indicators, and LCD

7. Handset Light Indicator

8. LCD Screen

9. Navigation Scroll Bar

10. Directories Press the Directories button. Missed Calls Received Calls Placed Calls Personal Directory Corporate Directory

11. Directories : Corporate Directory 1. Use the navigator bar to move to ‘Corporate Directory’ and press the Select soft key. 1. Use the navigator bar to move to the Last Name field. 2. Enter letters (like for cell phone) for your last name. 3. Press the Search soft key.

12. Spelling Name… Press the keypad the number of times for which place the letter appears. example: for ‘b’ press ‘2’ twice (This is similar to what you do on a cell phone) To backup and erase… Use the < < soft key

13. Directories: Call History Logs Missed Calls Received Calls Placed Calls 1. Press the Directories button 2. Use the Navigator to Scroll to Received Calls 3. Press EditDial soft key and enter “7-1”

14. Footstand Adjustment

15. Headset and Speaker Buttons

16. Volume and Mute Buttons

17. 16 Phone Features SOFT KEYS

18. Single Line Phone Soft Keys Redial Transfer More…

19. Single Line Phone Hold & Resume To Hold a Call: press HOLD (stop sign)  To Return to the call press HOLD again.

20. Single Line Phone Hold & Resume To Hold a Call: press HOLD (stop sign)  To Return to the call press HOLD again.

21. Single Line Phone Volume Bar Ringer Volume Press to adjust Voice Volume Press to adjust voice volume. Press Save soft key to keep volume setting for all following calls.

22. Soft Keys

23. Make a Call To Place a Call… Lift handset, or Press Speaker button, or Press NewCall soft key To End a Call… Hang up handset, or Press Speaker button, or Press EndCall soft key

24. Line Buttons Press a line button to… Make a Call Answer a Call Resume a Held Call

25. Hold and Resume To Hold… Press the Hold soft key To return to call… Press Resume soft key

26. Make a 2nd Call While on with a call and want to make another call… First… Press Hold soft key Then… Press New Call soft key

27. Answer a 2 nd Call While on with 1 st call… Just press Answer soft key 2 Inbound calls are allowed to be “stacked” 4 Outbound calls are allowed to be “stacked”

28. Returning to Held Call When the handset was put on the cradle after hold, and/or When you have multiple calls hanging on… 1. First… Press the Line button. 2. If you don’t have the call… Navigate and highlight the call you want. 3. Then… Press Resume soft key Lift the handset if you don’t want your call to be on speaker.

29. Announce Transfer While on call… 1. Press Transfer 2. Dial 3. Announce the call 4. Press Transfer again “Sandwich technique”

30. Blind Transfer While on call… 1. Press Transfer 2. Dial 3. Press Transfer To CANCEL: Press End Call, then Resume

31. Transfer Using the Directory While on with the caller, (do not put the caller on hold) 1. Find your party in ‘Corporate Directory’ 2. Press DIAL soft key 3. Press Transfer 4. Announce the transfer, if desired 5. Press Transfer again

32. Send a Quick Voice Mail Message To Dial Directly to Voice Mail… Press: * Then enter:

33. Transfer Directly to Voice Mail Transfer * Transfer

34. Conference Make call to first party then… 1. Press More soft key, then ConFrn soft key 2. Dial the next number 3. Press ConFrn soft key again to join all together Repeat steps 1-3 to add another party.

35. Conference ‘Controller’ Only the Conference Controller can add & remove a party of a conference. Once the Controller has hung up the conference, the conference is over. Unless, there is one remaining participant who is on the Cisco system.

36. Conference ‘Participants’ All participants who are on the conference can view the conference list of participants. Update soft key allows you to refresh your screen to reflect the real time participants.

37. Establishing a MEET-Me Conference: Meet-Me Conferences allow people to have virtual group meetings over the phone. A Meet-Me conference is to be established from an IP Phone: Meet-Me Conference Codes = XXXX - XXXX  Lift handset and Press More and Meet-Me soft keys  Enter a Meet-Me Conference Number [See above]  Join a Meet-Me Conference: Lift handset and dial the Meet-Me Conference number  Number of Meet-Me Participants are 6  Note: External callers will have to be transferred into the Meet-Me conference from an internal extension. This was created this way by design to restrict access from external callers.

38. Park a Call While on a call… 1. Press More soft key, then press Park soft key 2. Note the ‘park code ext’ ’ in display 3. Go to a Cisco phone 4. Dial the ‘park code ext’

39. Call Forward You can forward to… Another extension Or to voicemail Note : To begin programming, donot lift the handset To Cancel Forward: Press CFwdAll soft key once →

40. 39 Voice Mail

41. Messages: Retrieving Voice Mail 1. Press Messages (envelope button) 2. First time enter password… 12345# If you have more than one extension on your phone… You may need to first press the extension button before you begin.

42. First Time Mailbox Setup Record your name Record the ‘standard’ greeting Change the default password 1. at least four digits 2. can not be a simple password 3. your password will not expire Accept to be listed in the Corporate Directory You can exit when you have heard, “You have finished enrollment”

43. Accessing Voicemail Remotely Dial your own Extension When you hear the greeting, press: * When prompted… enter: + # then: + #

44. Messages: Main Menu At the Main Menu… Press ‘1’ to listen to new messages Press ‘2’ to send a message to someone Press ‘3’ to listen to saved messages Press ‘4’ to modify setup options

45. Voicemail Shortcuts At the Main Menu… To quickly go to first new message: press 1 - 1 To quickly go to first saved message: press 3 - 1 To turn on/off alternate greeting: press 4 - 1 - 2 To switch to full/brief menus: press 4 - 2 - 3 - 1

46. Unified Messaging Voice Messages will beavailable in yourOutlook Mailbox asyour emails do.To Open : Double Click on the MessageDelete : Same as for a email message. Themessage will go intoyour “deleted” folder inOutlook.Forward : Same as for an email message.

47. Listen to Voice Mail Messages The Voice Message is a called a‘.wav’ file.To Open: Double click on the attachment and your media playerwill open. This will automaticallytrigger your message to play. Make sure that your volume is on yourPC. Important Note : If you mark your voice mail email as “read” yourMessage Light Indicator Light willgo off and you will not be able tolisten to that voice mail on yourphone. In order for the voice mail tobe added back to your phone markthe email as “unread”.

48. Name or Extension? You Should Know… When you are prompted to enter a name or an extension, you can toggle between the them by pressing… # #

49. Retrieving Voicemail During message playback you may: Press 1 to Restart Press 2 to Save Press 3 to Delete Press 4 to Slow Down Press 5 to Change Volume Press 6 to Speed Up Press 7 to Rewind Press 8 to Pause Press 9 to Fast-forward Press # to End

50. After Message Playback you may: Press 1 to Replay Press 2 to Save Press 3 to Delete Press 4 to Reply Press 5 to Forward Press 6 to Save as New Press 7 to Rewind Press 9 to Play Message Time/Date Retrieving Voicemail

51. Quick Tips for Voice Mail After you Open Your Mailbox: To move back or erase your recording: press * To move ahead or skip through messages: press # To change your greeting: press 4 - 1 - 1 To change your password: press 4 - 3 - 1 To re-record your name: 4 - 3 - 2 For Help: press 0

52. Single Number Reach The Single Number Reach (SNR) feature allows users to answer incoming calls to their extension on either their desktop IP phone or at a remote destination, such as a mobile phone. Users can pick up active calls on the desktop phone or the remote phone without losing the connection. This enables callers to dial a single number to reach the phone user. Calls that are not answered can be forwarded to voice mail.

53. Single Number Reach The IP phone user has these options for handling calls to the SNR extension: Pull back the call from the remote phone - Phone user can manually pull back the call to the SNR extension by pressing the Resume soft key, which disconnects the call from the remote phone. Send the call to remote phone - Phone user can send the call to the remote phone by using the Mobility soft key. While connected to the call, the phone user can press the Mobility soft key and select "Send call to mobile." The call is forwarded to the remote phone. Enable or disable Single Number Reach - While the IP phone is in the idle state, the user can toggle the SNR feature on and off by using the Mobility soft key. If the user disables SNR, Cisco Unified CME does not ring the remote number.

54. Wallet Card S e n t i n e l Dial: Your ‘backdoor’ number 847 835-4188 ORDial your own ExtensionWhen you hear the greeting, press: * When prompted…enter: <mailbox ID> + #then: <password> + #Dial: Your ‘backdoor’ number 847 835-4188 ORDial your own ExtensionWhen you hear the greeting, press: * When prompted…enter: <mailbox ID> + #then: <password> + #

55. Help Press ‘ ? ‘ ONCE and press a buttonfor informationabout thatfeature. Press ‘ ? ‘ then thefeature on thesoft key and get fullfeature menucontents.

56. Other Neat Stuff Call Manager Website – https://10.10.2.10/ccmuser https://10.10.2.10/ccmuser This allows you to make changes to your phone andcreate your own directory and speed dials.CCM User ID: Your Active Directory User IdCCM Password: Your Active Directory Password

57. Single Number Reach Once logged into the ccmuser page, Go to User Options  Mobility Settings  Remote Destinations

58. Single Number Reach Once you are in you “Remote Destinations”, you will see the numbers that are setup for Single Number Reach. Click on the one you want to modify OR click “Add New” to add another entry.

59. Single Number Reach From here you can change the number or modify the “Ring Schedule” for this particular remote number.

60. Single Number Reach If you just want to disable this number from SNR, uncheck the Mobile Phone and Enable Mobile Connect check boxes. If you have multiple extensions, the left side will show the extensions associated with your profile. Check the box next to the “Line” in order to associate the Remote Destination with the phones extension.

61. Single Number Reach Once all your settings are made, click the “Save” icon to save your settings. Note: Check with your administrator on whether or not you need to add your outside access number+1 before the destination number, i.e.

62. Settings: User Preferences 1. Leave handset in cradle 2. Press ‘Settings’ button 3. Go to ‘User Preferences’  Ring Type  Contrast

63. Settings: Contrast Navigate to “Contrast” Press “Select” soft key Use “Up & Down” Soft Keys Press “Save”

64. Settings: Ring Type Press “Settings” Press Select for “User Preferences” Press Select for “Ring” Press Select again on “Default Ring”

65. EMERGENCY 9 1 1 or 7 - 9 1 1

66. Telephone Checklist Setup your voicemail Lower the ringer volume Verify spelling is correct on your name Verify you have your “Line Appearances” if any requested on your phone.

67. Assistance User Guide Keep it close by for easy reference. First Live Day will be 02/26/2010 Phone Problems or Questions Please contact your Help Desk

68. Enjoy your new Cisco IP phone and Voice Mail System! Thank You! Sentinel Technologies, Inc.