1. Implementation Orientation

2. We are here to set you up for success! We guide you through an implementation process designed for successful launch and continued use. We set you on a path for learning which best enables your easy use of the platform. We empower you to create value by increasing your efficiency and reducing the time you spend on everyday tasks. Our Mission

3. Who I am… Carson Schaller, Implementation Manager 10+ Years in Customer Service and Support. 1+ Years w/ YM (previously part of Support Team). My Team Anthony Ciardiello, Team Lead aciardiello@yourmembership.com 727-827-0046 Ext. 4776 Joshua Peek, Team Lead jpeek@yourmembership.com 727-827-0046 Ext. 4790 Quinn Brady, Director qbrady@yourmembership.com 727-827-0046 Ext. 4432

4. Your Team Implementation Primary Contact: Name: Email: Phone: All Staff Members that are Participating in Implementation: Name:Position:Email/Phone

5. What Makes a Successful Implementation 1.Commit and Go All In It’s the only way to truly benefit from your new software Eliminate reliance upon your old system and processes 2.Truly Believe that Adoption isn’t Optional Be Inflexible about training Learn how the software will make you better 3.Be the Change you need to Achieve Success Product adoption is key to task proficiency Champion the end goal and return on investment 4.Establish clear expectations and mitigate risk Identify and mitigate known obstacles and distractions Prioritization of project tasks are imperative 5.Communication is key Transparency will drive progress and overall knowledge retention Ask questions often and early, this will eliminate confusion

6. Start The Right Way, Right from the Beginning: Read the following article and share it with your staff, ED and anyone else that can help you succeed! “Six Reasons Your SaaS Deployment Is Failing”: http://insights.wired.com/profiles/blogs/six-reasons- your-saas-deployment-is-failing#axzz3O59lFJbe http://insights.wired.com/profiles/blogs/six-reasons- your-saas-deployment-is-failing#axzz3O59lFJbe Don’t Let your Implementation Fail

7. Timeline Configuration 2-3 weeks Feature Setup 6-7 weeks Launch 1-2 weeks 90 Days Total estimated time

8. 1.I help your team establish milestones and target dates to launch in 90 days. 2.I complete the initial setup of the following database features to ensure your success : – Member Types – Memberships – Custom Fields – Dues Rules/Modifiers & Renewal Rules – Locality Settings 3.I connect you with our design team for consultation and application of your sites design elements. 4.I work with you and your staff to establish a training schedule and to make sure you understand and retain the information. 5.I act as your direct point of contact with YM during Implementation. Implementation Manager

9. Your Team’s Responsibilities 1.Complete you product training courses 2.Add and manage your website’s content 3.Add and manage any events you would like to have run through YM once your site is launched 4.Additional feature set up (if imperative to launch): Blogs & Forums Groups Latest News Store Professional Development 5.Provide data: Ensure Data Accuracy Format Data for Import 6.Get excited to see a return on your investment!

10. Design & Delivery Once you choose your template, we will ask you for a number of design elements that we need to build out the first version of your site. Note: Actual work on your design will only start when we receive all specs from your organization and we can submit them in their entirety to our design team. Once your design task is submitted, the design team will take from 4 to 6 weeks to provide you with your first initial design look and feel. You will have up to (3) revisions on your website design.

11. MM/DD/YYYY Dates we should notate: Holidays: Vacations: Conferences: Other?: Your Organization’s Launch Date

12. Next Steps Your Team: Prepare for the Feature Review Discussion Our Team: I will be setting up your database/website Our Next Call is Schedule for:

13. Thank You