1. CULTURE & COMPETENCY SUMMIT INTERPRETATION SERVICES CRIS KOPECKY, BSN, MBA PRESIDENT/OWNER/NURSE

2. WHAT IS CULTURE? Behaviors & beliefs characteristic of a particular social, ethnic, or racial group. (culture." Dictionary.com Unabridged. Random House, Inc. 20 Oct. 2009..) Behaviors- Collective VS Individualistic Society Beliefs- Religion: Catholic, Christian, Islam, Budhist, etc Traditions: Holidays / Foods / Family

3. CULTURE AT THE REHABILITATION HOSPITAL a)Inclusive approach- Team care approach to patient rehabilitation includes: Physicians, Nurses, Therapist, Family, clinical dieticians, rehabilitation specialists, interpreters b)Access to state of the art facilities and equipment c)Barrier free – Exterior and Interior d)All of the above make part of an inclusive and proactive culture sensitive to the patient’s needs for recovery.

4. FORT WAYNE DEMOGRAPHICS Demographics (visitfortwayne.com) Hispanic / Latino make up 5.78% of population Asian make up 1.56% of population and growing

5. 3 BARRIERS TO EFFECTIVE COMMUNICATION & AWARENESS Health Literacy Cultural Competency Limited English Proficiency (LEP) (hrsa.gov)

6. AUDIT Objective is to ensure that there is a supportive infrastructure incorporating cultural competency. – Mission / Vision – Strategic Planning – Policies and procedures – Management leadership – Staffing

7. INCORPORATING CULTURAL COMPETENCE Objective: Establish set of consistent behaviors, attitudes & policies that come together in a system among professionals that enables effective interactions in a cross- cultural framework. (ibisconsultinggroup.com) Diverse staff recruitment and retention Professional interpretation services Continuous education / training Use The Joint Commission / IN Dept of Health standards as a guide Merge with current policies and established culture

8. REQUIRED SKILLS Reflection Self-awareness Empathy Communication Concern for others Conflict resolution Social Skills

9. BRIDGING DIFFERENCES Accurate listening Perception checking Ask for feedback Resist Making Judgments Take Risks

10. CONCLUSION We hope you have enjoyed this brief overview on culture and hope you can utilize some of the information learned here today to improve your competence while caring for patients with diverse cultures.

12. CULTURAL COMPENTENCY POST SESSION QUESTIONS Name 3 Barriers to effective communication when providing care for clients from non- American cultures. 1. _______________________________ 2. _______________________________ 3. _______________________________

13. Name 3 ways of incorporating cultural competence into the workplace. 1. _______________________________ 2. _______________________________ 3. _______________________________

14. THANK YOU Please use this space for suggestions on how you or your employer could improve communication with clients of different cultures to positively affect clinical outcomes.